I purchased a Samsung QE55S85FAU television from the Media Markt store in Beylikdüzü Marmara Park in September 2025, spe...cifically because of the promotion that promised a Jet 75 vacuum cleaner as a gift. At the time, the TV’s price was over 20,000 and it was clearly stated in the campaign terms that
I purchased a Samsung RS70F65QETTR refrigerator on 29 June 2026 from Delf Teknoloji A.Ş. because there was a sales campa...ign stating that a coffee machine would be given as a gift with this product. Despite fulfilling the purchase under these campaign conditions, I have not received the promised coff
On October 11, 2024, I purchased a Samsung Galaxy Z Flip 5 from a Samsung Digital Plaza store. In April 2026, I experien...ced a screen malfunction and took my device to the authorized MTA Service Center in Bakırköy, Istanbul. There I was informed that the warranty period had expired. I clearly stated
I bought two Samsung corded vacuum cleaners from Hepsiburada.com in Turkey, one approximately 2.5 years ago and the othe...r about 1.5 years ago for use in two different flats. After around one and a half years of use, both devices stopped absorbing dust properly and now they do not vacuum at all. On t
I bought a Samsung Galaxy S22 from samsung.com.tr in Turkey and about a week ago a vertical green line suddenly appeared... on the screen. I noticed the line right after charging the phone. The device has never been dropped, hit, or damaged in any way and the screen and all other parts are completely o
On 2 June 2026, my Samsung AR12BXCABWK/SK air conditioner, which was malfunctioning, was taken by the authorized service... for repair. However, although nearly a month has passed, my product has still not been delivered back to me. During this period I contacted the service many times, but each time I
I purchased a Samsung 32-inch Odyssey Neo G7 4K UHD 165 Hz gaming monitor and used it without any issues for approximate...ly 2 years and 4 months. However, in June 2026, while I was gaming, the monitor suddenly powered off and has not turned on again since. The device suffered a complete hardware fail
Over the last 4–5 days, I have tried to reach Samsung’s air conditioner support multiple times, and the process of lodgi...ng a complaint and contacting customer service has turned into a highly bureaucratic, sluggish, and frustrating experience. It is virtually impossible to directly reach an authoriz
I am using a Samsung Galaxy Note 20 Ultra and I own a Mercedes Benz E 220d 4Matic. Although my vehicle supports the digi...tal key feature, I have not been able to use Samsung Digital Key with my phone in Türkiye. I have been experiencing this problem since I bought my vehicle about four months ago. Wh
I purchased a Samsung Galaxy S24 Ultra, which is a premium segment device, and sent it to the Ankara BDH Authorized Serv...ice under warranty on 19.12.2025. My phone has been to this authorized service three times, and each time it was returned to me with defects, to the point that the device has now b
I am using a Samsung A06 and since the day I bought it I have been unable to access the mining side/feature on the devic...e. Each time I try to use this mining function, it simply does not take me to the relevant section and I cannot use the feature at all. I have not previously contacted Samsung or t
I purchased a Samsung Galaxy Tab A11 128 GB tablet via Trendyol with an official invoice on 11.05.2026, and the product ...was delivered to me on 12.05.2026. From the very beginning, the device has had a GPS problem: it cannot find my location correctly, the location gets mixed up and navigation does n
My Likee account has been banned or blocked without a clear explanation. I use Likee on a Samsung A16 device and until 1...3 June 2026 I was able to log in normally. On that date, my account was suddenly banned and since then I have not been able to open, log in to, or use it in any way. I was not info
Samsung Galaxy S22 Ultra, which I have used under normal conditions, has developed a motherboard failure in its third ye...ar of use, despite having no history of physical damage, impact, or liquid exposure. The authorized service center did not offer any repair option and instead recommended only a co
I purchased a Samsung S25 Ultra by pre-order from the Samsung Shop and have been experiencing a constant camera focusing... problem for the last three months. The camera fails to focus properly in all conditions, which significantly affects my ability to use the device as intended, especially for photo
On February 13, 2025, I purchased a Samsung Galaxy S24 FE from the MediaMarkt store in Elazığ. With the exception of th...e first month of ownership, the battery performance of the device has been extremely poor. Even when fully charged to 100%, I can only achieve approximately three hours of screen-o
In February 2022, I purchased a Samsung QE50Q60AAUXTK television. In March 2024, a panel failure occurred for the first ...time and the panel was replaced free of charge under warranty. Now, two years later, in April 2026, the same panel failure has happened again. The authorized Samsung service examin
I purchased a Samsung UE58TU7000UXTK television from the MediaMarkt store in Pendik, Istanbul, in 2020. Since then, the ...device has repeatedly developed the same defect, which appears as severe panel burn and display failure. This issue has become a recurring problem, leading to four separate service
My Samsung Galaxy S26 Ultra 256GB, which I received as a gift from the United States, continues to display warnings in s...ome apps stating that they “may not be supported in English,” even though I selected Turkish as the device language. Because of this issue, I am unable to use the phone fully in Tu
I purchased my Samsung Galaxy Z Fold 5 from an authorized Samsung dealer in Senegal. Approximately one month before the ...warranty was due to expire, the device began experiencing serious connectivity problems. It first stopped connecting properly to Wi-Fi networks and eventually became unable to perf
I am using a Samsung S25 Ultra phone, which is under Turkey distributor warranty and has an invoice, and I delivered my ...device to the authorized service due to a camera malfunction. The process took place between 23–26 May at the authorized service point named Ebru İletişim in Bursa, Osmangazi, and
I own a Samsung RT46K6000S8/TR model refrigerator, which I purchased new approximately 8 years ago. For about the last 1...5 days, the refrigerator has been malfunctioning, so I contacted the authorized service in Düzce Merkez and created a service request under ticket number 4294385207. After examinin
On February 27, 2024, I purchased a Samsung television from MediaMarkt for approximately $686. I have used the televisio...n carefully and under normal conditions since the date of purchase. Despite this, on May 28, 2026, only a short time after the warranty expired, the television suddenly stopped tur
