I delivered my Samsung S24 Ultra phone to the service via Konya Selçuker Vatan Bilgisayar AVM on 02.08.2026 due to sever...al problems I reported. I recently received an SMS that the device was ready under tracking number 154MS0017985 and went to collect it. When I checked the phone at delivery, I saw
I scheduled an installation appointment with the authorized service center for my Samsung 24,000 BTU air conditioner, wh...ich I purchased from Çelik Kardeşler. On August 5, 2026, the service personnel who came to my address requested an additional fee of ₺2,100 from me. I do not accept being charged s
"Thx"
I bought my Samsung S25 phone in Turkey, in Bursa, from a Samsung store abo...ut 12 months ago. For the last 3 months, the device has had a constant prob
About two months ago I purchased a Samsung QE 65QN70F 65 inch 4K UHD Smart Neo QLED TV with built‑in satellite receiver.... After using it for about an hour, a black stripe appears on the screen and this problem keeps repeating in the same way. Because the TV is still very new, I contacted the service
I have been using a Samsung Galaxy Z Flip 6 since September 2024. Around two months ago, a small semi‑circular area of d...ead pixels appeared near the top left corner of the inner screen, without any impact, drop or misuse. The device has no dents, no cracks visible to the eye and only shows normal we
I applied to the authorized service in Turkey for my Samsung Galaxy Z Flip4 device two days ago only for battery replace...ment and power cable connection. During the first meeting, I was informed that these procedures would cost approximately 4,000 TL. However, after the phone was sent to the service,
For about one year, I have been experiencing a serious problem with my Samsung AR35 12.000 BTU air conditioner installed... in Gaziantep Şahinbey. The outdoor unit works with excessive vibration and abnormal noise. This situation is both disturbing in terms of comfort and makes me worry about the safet
I own a Samsung 50CU8000 television that I purchased about two and a half years ago for 18,800 TL. The smart remote cont...rol of this TV only works when it is connected by cable and does not function wirelessly at all anymore. In other words, the moment I unplug it, the remote completely stops working
On 27.03.2024, I purchased a Samsung Galaxy S23 Ultra from your Muğla Fethiye store. In recent days, the device has star...ted to show serious problems. The phone overheats to a level that it cannot be held in hand even when I am only browsing social media. During charging, it overheats in the same way
I purchased a Samsung AR24TSHZHWKN air conditioner from the Karataş Bir Dünya AVM store on 23.07.2025. When the product ...was first installed, there was a serious noise coming from the outdoor unit. The team stated that it was a mounting error, made an adjustment and left. I could not use the air cond
I purchased a Samsung 65” Neo QLED 8K QN700C television from www.samsung.com.tr approximately 2.5 years ago. During the ...installation, I specifically asked the technicians about the possibility of an extra warranty and they clearly told me that there was no such option for this TV. Our standard warra
I have been having a problem with my Samsung air conditioner since the first installation. From the very beginning, the ...indoor unit has been working with a disturbing level of noise and this situation has never improved. During the first installation in İzmir, when we took the air conditioner out of
I purchased a Samsung QE55S85FAU television from the Media Markt store in Beylikdüzü Marmara Park in September 2025, spe...cifically because of the promotion that promised a Jet 75 vacuum cleaner as a gift. At the time, the TV’s price was over 20,000 and it was clearly stated in the campaign terms that
"My complaint was resolved quickly, thank you. They were very attentive and approached positively, and it increased brand reliability for us."
I purchased a Samsung RS70F65QETTR refrigerator on 29 June 2026 from Delf T...eknoloji A.Ş. because there was a sales campaign stating that a coffee mach
On October 11, 2024, I purchased a Samsung Galaxy Z Flip 5 from a Samsung Digital Plaza store. In April 2026, I experien...ced a screen malfunction and took my device to the authorized MTA Service Center in Bakırköy, Istanbul. There I was informed that the warranty period had expired. I clearly stated
I bought two Samsung corded vacuum cleaners from Hepsiburada.com in Turkey, one approximately 2.5 years ago and the othe...r about 1.5 years ago for use in two different flats. After around one and a half years of use, both devices stopped absorbing dust properly and now they do not vacuum at all. On t
I bought a Samsung Galaxy S22 from samsung.com.tr in Turkey and about a week ago a vertical green line suddenly appeared... on the screen. I noticed the line right after charging the phone. The device has never been dropped, hit, or damaged in any way and the screen and all other parts are completely o
On 2 June 2026, my Samsung AR12BXCABWK/SK air conditioner, which was malfunctioning, was taken by the authorized service... for repair. However, although nearly a month has passed, my product has still not been delivered back to me. During this period I contacted the service many times, but each time I
I purchased a Samsung 32-inch Odyssey Neo G7 4K UHD 165 Hz gaming monitor and used it without any issues for approximate...ly 2 years and 4 months. However, in June 2026, while I was gaming, the monitor suddenly powered off and has not turned on again since. The device suffered a complete hardware fail
Over the last 4–5 days, I have tried to reach Samsung’s air conditioner support multiple times, and the process of lodgi...ng a complaint and contacting customer service has turned into a highly bureaucratic, sluggish, and frustrating experience. It is virtually impossible to directly reach an authoriz
I am using a Samsung Galaxy Note 20 Ultra and I own a Mercedes Benz E 220d 4Matic. Although my vehicle supports the digi...tal key feature, I have not been able to use Samsung Digital Key with my phone in Türkiye. I have been experiencing this problem since I bought my vehicle about four months ago. Wh
I purchased a Samsung Galaxy S24 Ultra, which is a premium segment device, and sent it to the Ankara BDH Authorized Serv...ice under warranty on 19.12.2025. My phone has been to this authorized service three times, and each time it was returned to me with defects, to the point that the device has now b
I am using a Samsung A06 and since the day I bought it I have been unable to access the mining side/feature on the devic...e. Each time I try to use this mining function, it simply does not take me to the relevant section and I cannot use the feature at all. I have not previously contacted Samsung or t
I purchased a Samsung Galaxy Tab A11 128 GB tablet via Trendyol with an official invoice on 11.05.2026, and the product ...was delivered to me on 12.05.2026. From the very beginning, the device has had a GPS problem: it cannot find my location correctly, the location gets mixed up and navigation does n
