On August 11, 2026, I sent my Samsung Galaxy S23 256 GB (SM‑S911B/DS, green, Turkey version), which I purchased in Novem...ber 2023, to the Samsung Authorized Service BDH Ankara by courier for a battery replacement and paid TRY 2,670.50 for this service. Seven days later, the device was returned to me
I have been using my Samsung Galaxy S23 Ultra since 2023. Trusting the advertised IP68 water-resistance rating, I briefl...y exposed the phone to water for about 10 seconds and immediately removed it. Despite this extremely short contact, the device became completely unusable. On 17 August 2026 I took
I own a Samsung QE65QN70FAUXTK television and I noticed the problem when the satellite system in Türkiye changed. After ...this change, the device started to show signal loss and channel loss. In the television menu, when I try to access the “Broadcast” section, the message “This function is not availa
I own a Samsung 49RU7100 television located in Adıyaman city center. For the last three days, the down button in the TV ...menu has been completely inactive. Because of this, I cannot make any settings on the TV and I cannot use the menu properly. I checked the remote control and it is not faulty, so I
As of this morning, the automatic channel update on my Samsung 65Q7F5 QLED TV has stopped working. In addition, the warn...ing “Satellite Cable: No Signal” frequently appears on the screen, and because of this, I cannot use the channels properly. I checked all the settings to the best of my knowledge,
On August 16, 2026, I performed an automatic channel scan via TKGS on my Samsung 65" Neo QLED television due to a satell...ite setting change. Despite this scan, some channels do not appear at all, some appear incorrectly, some have no sound, and the volume level differs excessively from one channel to
I purchased a Samsung Z Fold Ultra and made the payment about two weeks ago, with delivery scheduled for last week. Desp...ite this, the product has still not been delivered. I am constantly told there is a “systemic problem” but no concrete solution is offered. When I write via WhatsApp, I do not rece
On 14.07.2026 I purchased a 508 lt Samsung refrigerator through Hepsiburada from the seller Tekobiz. On 12.08.2026 the a...uthorized service came for the installation. During the unpacking, the service staff stated that the packaging was damaged and that there were dents on the front door and side body
In November 2023, I purchased a Samsung QE55QN85C television in Istanbul. Until August 2026, the TV was used under norma...l home conditions and without any user error. In August 2026, the screen started flickering, the image kept cutting in and out, the device began to overheat excessively, and there
I am using a Samsung S22 Ultra device, and since the update I installed in September 2025, I have been experiencing seri...ous network fluctuation problems. Especially after the latest security update in May 2026, the issue has increased significantly. My phone frequently drops to “emergency calls only
As part of Samsung’s wallet campaign, I purchased a Samsung OLED 77-inch QE77S90HATXTK television and an LS70H Music Stu...dio Bluetooth Wi‑Fi speaker from a dealer in İzmir on 26.06.2026. At the time of purchase, I was clearly promised that a wallet balance of ₺30,000 would be loaded, and I made this
I delivered my Samsung S24 Ultra phone to the service via Konya Selçuker Vatan Bilgisayar AVM on 02.08.2026 due to sever...al problems I reported. I recently received an SMS that the device was ready under tracking number 154MS0017985 and went to collect it. When I checked the phone at delivery, I saw
I scheduled an installation appointment with the authorized service center for my Samsung 24,000 BTU air conditioner, wh...ich I purchased from Çelik Kardeşler. On August 5, 2026, the service personnel who came to my address requested an additional fee of ₺2,100 from me. I do not accept being charged s
"Thx"
I bought my Samsung S25 phone in Turkey, in Bursa, from a Samsung store abo...ut 12 months ago. For the last 3 months, the device has had a constant prob
About two months ago I purchased a Samsung QE 65QN70F 65 inch 4K UHD Smart Neo QLED TV with built‑in satellite receiver.... After using it for about an hour, a black stripe appears on the screen and this problem keeps repeating in the same way. Because the TV is still very new, I contacted the service
I have been using a Samsung Galaxy Z Flip 6 since September 2024. Around two months ago, a small semi‑circular area of d...ead pixels appeared near the top left corner of the inner screen, without any impact, drop or misuse. The device has no dents, no cracks visible to the eye and only shows normal we
I applied to the authorized service in Turkey for my Samsung Galaxy Z Flip4 device two days ago only for battery replace...ment and power cable connection. During the first meeting, I was informed that these procedures would cost approximately 4,000 TL. However, after the phone was sent to the service,
For about one year, I have been experiencing a serious problem with my Samsung AR35 12.000 BTU air conditioner installed... in Gaziantep Şahinbey. The outdoor unit works with excessive vibration and abnormal noise. This situation is both disturbing in terms of comfort and makes me worry about the safet
I own a Samsung 50CU8000 television that I purchased about two and a half years ago for 18,800 TL. The smart remote cont...rol of this TV only works when it is connected by cable and does not function wirelessly at all anymore. In other words, the moment I unplug it, the remote completely stops working
On 27.03.2024, I purchased a Samsung Galaxy S23 Ultra from your Muğla Fethiye store. In recent days, the device has star...ted to show serious problems. The phone overheats to a level that it cannot be held in hand even when I am only browsing social media. During charging, it overheats in the same way
I purchased a Samsung AR24TSHZHWKN air conditioner from the Karataş Bir Dünya AVM store on 23.07.2025. When the product ...was first installed, there was a serious noise coming from the outdoor unit. The team stated that it was a mounting error, made an adjustment and left. I could not use the air cond
I purchased a Samsung 65” Neo QLED 8K QN700C television from www.samsung.com.tr approximately 2.5 years ago. During the ...installation, I specifically asked the technicians about the possibility of an extra warranty and they clearly told me that there was no such option for this TV. Our standard warra
I have been having a problem with my Samsung air conditioner since the first installation. From the very beginning, the ...indoor unit has been working with a disturbing level of noise and this situation has never improved. During the first installation in İzmir, when we took the air conditioner out of
