Samsung

The headphones are generally large and don't fit in my ears. I initially ignored the problem because I thought the problem was in my ear, but when I tried them on to people nearby, I noticed that the earbud, especially in my right ear, didn't stay in place, just like mine. I sent the headphones back...

I just got a brand-new Samsung A26 phone, thinking it would be a good decision after not using the brand for a long time, but it's only made me more stressed. I thought it was just poor luck that the device had a software fault right away, but despite sending it in for service twice, the same proble...

I delivered my Samsung S25+ phone to the İzmir Konak Samsung service center two weeks ago because of a pixel defect in the camera. Since my device is under warranty, I did not pay any fee. During my discussions with the service staff, I was informed that my device would be replaced with the S25 Ultr...

I have been using my Samsung DW60M5052FS/TR dishwasher for about 2.5 years, and from the very first day, I’ve faced the same recurring problem: the machine does not wash dishes at all. Regardless of the program selected, the results are always unsatisfactory. Over this entire period, I contacted Sa...

I have been using my Samsung 50TU8000 TV for about 3.5 years, and recently it started showing a serious issue: the screen flickers, turns itself on and off repeatedly, and now the television no longer powers up properly. Before contacting service, I did my research and discovered that this is a com...

Just a week ago, I purchased a brand-new Samsung S25 smartphone from the Vatan store in Eskişehir, paying around ₺50,000. From the very first day of use, I’ve been dealing with two major issues that make the phone nearly unusable. The first is battery life. Even with a full charge, the device lasts...

I recently purchased a brand-new Samsung A15 smartphone from Y** A***** retailer**. Since the very first day, I’ve been facing a strange and frustrating issue: calls do not reach me when the phone is in my pocket. The device does not ring, and the call goes through as if I am unavailable. When the ...

I purchased a Samsung RB50RS334SA refrigerator in 2021, expecting reliable long-term use. However, starting in 2023, the appliance has developed a recurring fault: the refrigerator stops cooling entirely. Because of this, my food has spoiled multiple times, resulting in both financial and personal f...

I wanted to take advantage of Samsung’s Education Discount Program listed on its website, but I found out that the program is only available to university students and education staff. It was disappointing to see that high school students in Turkey, despite being an important part of the education s...

I have been using my Samsung UE75NU8000T TV for six years without any issues. Then, while watching as usual, the screen suddenly went completely black and never recovered. I was told it is a panel failure, but no one could clearly explain the root cause of the problem. When I contacted Samsung serv...

For the past two months, my Samsung RF85K90127F refrigerator has been suffering from a serious cooling problem. Even though the temperature is set to 3°C, it often rises to 10°C, and every time the door is opened or closed, the fridge emits continuous warning sounds. As a result, I am unable to stor...

On August 27, 2024, I purchased a brand-new Samsung RT47CG6636WWTR refrigerator from the Samsung store in Maltepe Park, İstanbul. Despite being brand new, the refrigerator has never cooled properly since the day I brought it home. For weeks now, I have been unable to store my food inside and have be...

About five months ago, I purchased a Samsung WW11BBA046AEAH washing machine from Özbaşlar Dayanıklı Tüketici Malları Ticaret Limited Şirketi. The machine is still under warranty, and I have all the necessary documents. From the very first use, however, I noticed a serious problem: after every wash, ...

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I purchased my Samsung UE58TU7000 TV 4.5 years ago. Within just 4.5 years, it developed a serious panel failure and display problem; now the TV is completely unusable and won't turn on at all. I've been suffering from this since August 30, 2025. When I contacted Samsung customer service, they clearl...

I purchased my Samsung UE58TU7000 TV about 4.5 years ago from Media Markt Emaar. Despite such a short usage period, the television developed a serious panel failure and display problem. Since August 30, 2025, the TV has been completely unusable — the screen no longer works, and the device will not p...

I have been using my Samsung RB50RS334WW refrigerator for about three years, and for the past three days it has completely stopped cooling. To resolve the issue, I contacted Samsung’s authorized service. After inspection, they told me that the control board had burned out and that the compressor nee...

I purchased my Samsung 65Q80BA TV on August 22, 2022, and just recently, on September 5, 2025, the screen failed completely. When I turned it on, there was sound but no picture. A Samsung service technician inspected it and explained that the LED panel had burned out and the mainboard also needed re...

We bought a refrigerator from Samsung, but the installation team mounted it crookedly and there was a dent in the middle of the top door. When I reported the issue, I was first told the door would be replaced, but I insisted on a full replacement of the unit. Two days later, a Samsung representative...

I purchased my Samsung DW60M5060FS/TR dishwasher about 7 years ago, and since the very first day, it has shown the same repeating problem: during every wash cycle, the machine displays 4C and 5C error codes. Over the years, I have contacted Samsung authorized service many times. Each time, the tech...

For about five months, I have been facing persistent mold and rust formation in the lower basket of my Samsung DW60H3010FW dishwasher, and despite regular cleaning, the problem continues. When I contacted the authorized service center in Ankara, I was charged ₺6,680 for the lower basket replacement....

For about 20–25 days, I have been experiencing a color change issue on the lower half of the screen of my Samsung Galaxy S23. I bought the device brand new and have never faced such a problem before. There is absolutely no impact, crack, or damage; my phone has never been dropped or exposed to any i...

On August 8, 2025, I purchased a Samsung RT47CG6636S9TR 465-liter refrigerator from the main Samsung dealer via Hepsiburada. When the authorized service opened the product on September 2, 2025, deep dents on both sides and an oil leak were detected, even though the refrigerator was brand new and unu...

About 2–3 weeks ago, my Samsung UE55BU8500 TV developed a screen blotching issue. The warranty had expired 10 months earlier, and I had purchased the product from Vatan Bilgisayar. I still have the invoice and all related documents. After the problem occurred, I contacted Samsung customer service, a...

To Whom It May Concern at Samsung Global, I am writing to you as a loyal Samsung customer in Turkey to bring to your attention a long-standing issue with one of your products that has remained unresolved for 17 years by your local Samsung Turkey branch. The chronic problems I have experienced with m...