I am using a Samsung Galaxy S23 Ultra that has always been in a case, and over the last three months, starting around Ma...rch 2026, the phone has developed a serious battery problem. While charging and even when I am simply talking on the phone, it begins to get extremely hot, and the battery has swel
I recently purchased a 75" Samsung TV from Vatan Computer, and it was discovered to be defective during the installation.... From the very first use, the device has not recognized HDMI devices, it constantly freezes, it is almost impossible to navigate between the menus, and most of the time, the telev
Approximately 28 months after purchasing my Samsung Galaxy A34 smartphone, the device started overheating excessively, t...hen began shutting itself down randomly, and eventually stopped turning on completely. Because the issue appeared immediately after the warranty period expired, I was left in a ve
On 24 March 2026, I purchased two Samsung AR12TXHQBWKN air conditioners from the Adana Real Teknosa store within the sco...pe of the “buy 2 air conditioners, get a phone as a gift” campaign. However, one of the air conditioners turned out to be defective, and during this process my campaign application
On 16.04.2026, I purchased a Samsung S26 Ultra from an authorized Samsung store in Turkey. From the first days of use, I... have been completely dissatisfied with the performance of the device, especially its camera. The device’s battery drains very quickly and the phone overheats even under normal use
I am using a Samsung Galaxy A20 phone in Şanlıurfa and it has started to cause me a serious problem. The phone suddenly ...shuts down by itself and then does not turn back on. When I try to power it on, it does not respond and I cannot use the device at all. I did not drop the phone, it did not get wet
My Samsung UE55MU9000TXTK television suddenly lost its screen display for no apparent reason. The sound still works norm...ally, but there is no image on the screen at all. Because of this issue, we requested official service support. When the service team came and inspected the television on-site, th
I purchased my Samsung Galaxy Z Fold 6 (Model: SM‑F956BDBCTUR, IMEI: 357489946080771) on 16 October 2024 with invoice nu...mber IZO2024000042378. While the device was still under warranty, the inner foldable screen began to fail repeatedly with the same defect. The screen developed cracks along the cen
I purchased a Samsung QE5585FAUXTK television on 23 March 2026 from a physical Samsung store in Kocaeli, Turkey, where t...he order was processed online through the store’s system. There is no technical issue with the TV itself. The problem is that Samsung has still not sent me my invoice, and because
I have been experiencing a serious focus issue with the rear camera of my Samsung Galaxy S21 Ultra for about 6 months. A...ll photos taken up to 3x zoom come out consistently blurry, while there is no issue at all when using 3x zoom or higher. This inconsistency is very noticeable and unusual. This pr
I am using a Samsung Galaxy A73, which I had been using for a long time without any problems. Although the phone has nev...er been exposed to any impact, drop, pressure or liquid contact, some time after the last software update, a thin green line appeared on the screen extending from top to bottom. Th
"The brand should stand by its customers. I thank the Samsung officials who do everything they can for their customers. I also thank Mr. Emre for his efforts and for not withholding his support in this matter."
I have been using my Samsung Galaxy M31 phone for approximately 5 years. Re...cently, the device has started turning off and restarting on its own 12–13
I have been using my Samsung 65Q80CA model television, which I purchased from Hepsiburada approximately 2 years ago, wit...hout any problems until recently. About 3 days ago, on Sunday evening, a software update was sent to my television by Samsung and the device automatically installed this update. Im
For about two months, I have been experiencing a constant buzzing sound coming from the back of my Samsung QE55QN700BTXT...K television. This sound is clearly audible even when the device is in standby mode, is continuous, and significantly impairs my viewing comfort and overall user experience. During
I purchased a 98-inch Samsung television from Vatan Computer’s online store on March 31, 2026. When the authorized servi...ce team arrived for installation, they discovered that the television panel was damaged, despite there being no visible damage to the box. The service personnel recorded in their r
On 24.04.2026 at around 01:04, I purchased a Samsung Galaxy S25 Ultra phone from Samsung Turkey’s official online store ...with the order number TR260424-55961715. I paid the total amount of ₺81,538.30 via bank transfer from my personal account registered to my name. Only a few minutes after placing th
Hello everyone, I want to share an experience I recently had so others can avoid going through the same situation. We ma...de a mistake by purchasing a Samsung TV, and unfortunately, it turned into a very frustrating experience. When the installation team came to mount the new TV on the wall, our prev
I submitted my Galaxy S22 128 GB (SM-S901EZWDTUR) device, work order number 4293803996, to Samsung authorized service ce...nter (0003334818 E**** A**** – Ebru Elektronik) on Monday, April 20, 2026, at 09:43 AM due to a battery swelling issue. At the time of delivery, the staff specifically stated that
I purchased a Samsung S22 Ultra phone as an original product and have been using it carefully for about three years. My ...phone has never been dropped, hit or damaged in any way, yet it suddenly stopped working and no longer turns on. I find it unacceptable that a phone that has been used so carefully
"I am extremely grateful to Ms. Seher of the Istanbul sales support team for calling me every day, attentively handling my issue, doing everything she could to resolve the problem, and supporting the repair of my device."
I purchased the Samsung VG-FBB3BA/ZN portable battery, specifically designed for the Samsung Freestyle projector, on Jun...e 12, 2024, through the Hepsiburada app. The product was sold to me with a valid warranty, and the invoice was issued under number s012024000000718. After working properly for a wh
On February 26, 2026, I purchased a 27-inch Samsung 4K OLED monitor from Vatan Bilgisayar. From the very first day of us...e, I noticed a serious display issue, including a dusty and sparkling/grainy effect on the screen that directly affects image quality. This problem has persisted without any improv
I purchased a Samsung combi-type refrigerator with a volume of 610 liters, model RT62K7040SL/TR, from the Samsung Forum ...İstanbul store in Bayrampaşa (Istanbul). After a while, the freezer compartment stopped cooling sufficiently, and then the cooling section also stopped cooling properly, so I calle
I am using a Samsung S25 FE and I have been experiencing an AMOLED burn-in problem since the very first day of use. On g...ray backgrounds, especially at 5–20% brightness, clear burn-in marks are visible. This was noticeable as soon as I unboxed the phone and it still continues in the same way after ab
