I own a Samsung UE65HU7500L television and recently started experiencing serious screen panel issues during normal use. ...Around two weeks ago, dark areas and dimming began to appear on the screen, and these darkened sections have been increasing and spreading since then, which makes the television al
I am using a Samsung S23 Ultra that I purchased from A101 online store in February 2025, and whose invoice and warranty ...are still valid. On 2 February, the phone started to have a problem where the screen randomly goes black during normal use, without any drop, impact or user error. Because of this
I purchased a Samsung Galaxy Tab A9+ 128 GB, 8 GB RAM, 11” Android tablet (SM-X210NDBETUR, blue) from Vatan Bilgisayar i...n Istanbul, Turkey, on February 12, 2025, for approximately $233. My invoice number is INT2025000061219. On February 10, 2026, at around 8:30 PM, I installed a software update rec
I am writing from Bursa, Turkey to report a chronic hardware failure affecting two Samsung Galaxy Note 20 Ultra devices ...that I purchased second-hand. This is a systemic design defect, not the result of misuse. The first device, purchased in 2022, failed after one year of use. The second device, purc
The inner screen of my Samsung Galaxy Fold6, which is a corporate company phone, suddenly went black. Even though the de...vice has not experienced any drops, impacts, physical damage, or liquid contact that could be considered user error, the inner display darkened on its own, and this issue appeared
I have been experiencing a serious reception problem with my Samsung Galaxy A54 since February 2025. My phone almost nev...er receives a proper signal anywhere and I constantly have to restart it or put it in flight mode and turn it off again to be able to use it, and even this does not provide a perma
"I thank Mr. Cihan for his careful and attentive process management."
About two weeks ago, I purchased a Samsung QE65Q7F5AUXTK smart TV from Medi...aMarkt’s Çekmeköy store in Istanbul. On the fourth day of use, the TV broke
I am using a Samsung A25 mobile phone and for the last two days the touchscreen has not been working at all. Because I c...ould not use the device, I took it to technical service and handed it over, and at the moment I do not have my phone with me. Since the device became unusable due to the touchscree
In June 2020, I purchased a Samsung dishwasher with model number 60M5042FW. Shortly after the warranty expired, the rack...s began peeling and the door latch broke. When it broke the first time, I thought it might be user error, so I purchased a new latch and installed it myself; however, in less than
I purchased a Samsung Galaxy S24 FE on 06.07.2025 and started experiencing serious battery issues within the first week ...of normal daily use. Even with regular use such as social media, messaging and light browsing, the battery drains much faster than I would expect from a new device, which makes it
I bought a Samsung Z Flip 5 phone, and from the very first day of use, a yellow light appeared along the fold line of th...e screen. I took the device to the Dalaman Turkcell store, and the phone was sent to the Samsung authorized service center. Although the device is still under warranty and the prob
The respondent is Samsung Electronics Istanbul Marketing and Trading Ltd. Co., and the subject of this complaint is my r...equest for the free repair or replacement with an equivalent product due to a defective good (QE65Q60CAUXTK TV). I purchased a Samsung 65-inch QLED television with model number QE6
"The service arrived, the repair was completed, thank you."
I purchased a Samsung WW11BBA046SABAH washing machine about one year ago, a...nd the product is still under warranty. However, the machine is now experie
I have been experiencing an ongoing and unresolved issue with a Samsung Galaxy S25 Ultra mobile phone belonging to our c...ompany, which was purchased for approximately ₺101,499 in a single payment. Due to problems with the device, we sent it to your service through the Teknosa store, and since more th
On March 27, 2024, we purchased a Samsung Z Fold5 device from the Bandırma Vatan Computer branch. While the device was s...till under warranty, a black line appeared along the fold area of the inner screen, and shortly after that, the touchscreen in that area completely stopped working. As soon as the
We purchased our Samsung Eco Bubble washing machine approximately five years ago. Rusting and corrosion on the front pan...el started within the first few years and has continued to worsen over time. The same issue existed while the machine was still under warranty, but we did not request service at th
On January 19, 2025, I purchased a Samsung Galaxy A25 5G 256 GB mobile phone as an invoiced and guaranteed device from t...he MediaMarkt Ankara Çankaya Kızılay AVM branch. On January 2, 2026, the IMEI registration of my phone was deleted. On the same day, I sent the device to Samsung Ankara BDH technic
I purchased a Samsung washing machine with the number 07LC5ESX201006 through the Samsung online site in Çanakkale, and f...or more than a month the drum has not been rotating. Because of this malfunction, I have not been able to use the machine properly for a long time and my daily life has been negati
To Samsung Authorities, I have sent my Samsung Galaxy Z Fold 5G device to an authorized service center for the third tim...e due to the same recurring issue: inner screen shifting and cracking caused by this shifting. The first two repairs were completed under warranty, and I was informed that Samsung
I own a Samsung QE55Q80AATXTK TV and for the last 10 days it has been showing a serious panel problem. There is signific...ant light bleeding at the bottom center of the screen and the TV consistently fails its own built‑in internal picture diagnostic test. Because of this, I requested service. However
