My Samsung Galaxy phone is not connecting to Wi-Fi. How can I troubleshoot wi-fi issues?

Just a week ago, I purchased a brand-new Samsung S25 smartphone from the Vatan store in Eskişehir, paying around ₺50,000. From the very first day of use, I’ve been dealing with two major issues that make the phone nearly unusable. The first is battery life. Even with a full charge, the device lasts...

About two years ago, my wife and daughter gifted me a Samsung Galaxy Z Fold 5 along with a two-year protection and repair package through “CepKask.” During regular use, the device developed a crack on the outer screen and fine fractures on the inner screen. I sent it to the CepKask service, and it w...

I purchased the Samsung S25 Plus, expecting flagship performance from a phone that costs nearly ₺60,000. Instead, I’ve been dealing with constant signal problems that have only gotten worse after every system update. Places where I used to have full reception now show “emergency calls only”, making ...

After updating my Samsung A52, I started experiencing serious network issues. Before the update, everything was working perfectly, but now I cannot access mobile data at all unless I’m connected to Wi-Fi. I believe there is a problem with the latest software update, and Samsung needs to fix this im...

I have been using my Samsung A54 for just 1.5 years, and recently, the battery percentage got stuck at 100%. No matter how much I use the phone, the charge indicator never decreases, yet the phone eventually shuts down when the battery actually runs out. I sent the device to Samsung warranty servic...

I purchased a brand-new Samsung Galaxy Tab S9 FE about two weeks ago, and everything was working perfectly until two days ago. Suddenly, my tablet started showing “connected without internet” every time I try to use Wi-Fi. At first, I thought it might be an issue with my home network, but when I con...

One of the most annoying things about my Samsung A32 phone lately is that it won't charge, even with the charger that came with it. This is a really bad problem, especially since I've only had the phone for a short time. I called customer service, but they haven't given me any answers yet. Because o...

I purchased three Samsung VR7700 robot vacuums just three months ago, and I’m already dealing with major issues on two of them. One unit won’t connect to Wi-Fi, and the other has a charging issue—it simply doesn’t charge at all. I brought the vacuum with the Wi-Fi issue to the Samsung service cente...

With my Samsung a32 phone, I used to be able to set videos as wallpaper. However, after the update, this feature seems to have been removed. This action is only possible when you are on the lock screen. We did it in anticipation of new features being included in the update. Could you please assist m...

I purchased a Samsung A15 smartphone from Vatan Bilgisayar, and it developed issues within just 8 days. Both the Vatan Bilgisayar and Samsung representatives acknowledged that the screen was burned and advised sending the device to the service center for a report. There are visible spots on the lowe...

Hello, I am using a Samsung Z Fold 3 device. Some spots started to form on the inner screen protector of this device and an air bubble appeared on the top of the screen. Today I took it to Ouno Samsung Service (Ataşehir). I wanted to change my inner screen protector. I have never had it changed befo...

I recently purchased an air conditioner from Samsung. At the time of purchase, the seller assured us that installation would be completed within a week at most. However, after delivery, when we requested an installation appointment, we were told it would take over three weeks. Given this approach a...

I took my Galaxy Watch 4 to the authorized Samsung service center in Antalya today since the strap was peeling and discolored. It's just been 9 months, but seeing the strap in this condition really bothered me, especially because I use all Samsung electronics. The service center explained that the w...

I purchased the Samsung Galaxy S23 on 26.12.2023, and from the moment I started using it, the phone began encountering network problems. After a week, I took it to the Samsung authorized service center in Bursa. The service center made some adjustments, returned the device to me, and requested docum...

I recently purchased a Samsung Galaxy A54, and I was very happy with it at first. However, after a recent update, I started to experience a problem with the phone detecting moisture and not charging. I contacted Samsung customer service, and they told me to send the phone in for warranty service. Ho...

I am the owner of a Samsung S22 Ultra, and after sending it to the authorized service center for a cracked screen, I ended up with a significant problem. Post-repair, the camera's clarity became a major concern. Surprisingly, even phones priced at ₺10,000 capture better photos. I'm sharing a sample ...

I bought a book 3 model laptop with a foreign warranty from the Samsung Store from abroad. English q keyboard. Actually, there are keyboard stickers or I can use it that way, but I still called your general service center at 444 77 11 and said that I wanted to change the keyboard at your service for...

It is a company with the worst technical service you have ever seen in our lives. Samsung may have even given its service to BDH to save money. When I bought my Note 20 Ultra phone brand new, its battery was dying before the evening. Remotely connected Samsung tested it 2 and 3 times and said that t...

I am experiencing a dirt issue for the second time with the Samsung Buds2 Pro, which I purchased on March 17, 2023. The technical service insists that it is a user error, but I am a meticulous person, and there is no possibility that this is a user error. On July 26, 2023, I pre-ordered the Galaxy W...

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My Samsung M23 5G smartphone recently gave me a nightmare. The touchscreen began to detach from the body, particularly at the top, accounting for approximately 30% of the total. Despite having an active warranty, I decided to send it to the authorized service center rather than intervene. Despite th...

I took my Samsung TAB A7 Lite tablet to the service center because the screen colors needed to be changed. The service told me that the tablet, which is 10 months old, costs 2150 TL. When I told Samsung about this, they said they could give me a 25% discount. I had faith in the Samsung brand, so I d...

I had to send my Samsung M51 phone to the service because I couldn't make calls or use the internet without Wi-Fi. When they gave me back the phone, they told me that both the motherboard and charging socket were broken and asked for 4,000 TL to fix them. What confuses me is that this issue happened...

I'm having a really annoying problem with my Samsung M33 - the Wi-Fi is super slow. All the other devices in my home have good speeds, but the M33 is really slow. While other devices typically achieve a decent speed of 10Mbps during speed tests, the M33 device has difficulty reaching a measly 2Mbps....