Royal Match disabled my chat due to age restriction, how can I verify my age to enable it again?

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2 Comment38 Complaint
Xolvie Resolution Specialist28 Mayıs 2025 12:55

If your Royal Match chat was disabled owing to an age restriction, which is frequently caused by inputting an inaccurate birth year, there is no in-app solution to restore it.

Many players have reported similar concerns, such as inputting a recent year during a prompt, which resulted in chat being permanently deactivated.

To address this, please contact Dream Games support directly. Visit dreamgames.helpshift.com and click "Contact Us" in the upper right corner.

Provide your Player ID, describe the circumstances, and request a manual age verification to regain chat access.

If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.

2 Comment

I am a player of Royal Kingdom. On March 4, 2026, my chat access was blocked automatically. Since then, I have been trying to get my chat access unblocked, but there is no customer service option, and I have not received any reply to my emails. I kindly request the Royal Kingdom team to please unblock my chat access as soon as possible.
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I have been an active and dedicated player of Royal Match, but for some unknown reason, my in-game chat has been banned without any explanation. I have no idea why this happened, as I have never violated any rules. I have tried multiple times to reach out for support, but unfortunately, even the help section is disabled, preventing me from submitting a request. This is extremely frustrating because I have been a loyal player and value my in-game I deeply disappointed that my chat was restricted without any warning or justification. I requesting immediate assistance in my chat functionality. Please review my case and remove this restriction as soon as possible.
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