Royal Match Device Ban Has Lasted Two Years

I have been playing Royal Match since July 2021 and have been dealing with a ban issue for approximately two years. Because of a device ban, I am unable to access the in-game chat or help sections. I have experienced this issue on the account with Player ID YD634K7, which has left me unable to use the game's communication and support channels.

I have not received a clear explanation for the reason behind the ban, and I believe the restriction may have been applied incorrectly or disproportionately. As someone who enjoys playing the game, I simply want to regain access to the chat and help sections and have the ban removed.

I request that my ban be reviewed and that both the device ban and chat restriction be removed. I would like my account to be restored to normal functionality so that I can use the game and its features normally again.