Royal Match In-App Chat Banned Me After Asking About My Team

I am writing as a long‑time Royal Match player from the United Kingdom who has spent a lot of money on this game, and I am extremely upset with how I have been treated by customer service and the in‑app support chat. Since yesterday, I have been unfairly banned from the in‑app chat simply because I asked why my team was not being shown properly in the game. I asked this question politely, but instead of helping me, the support agents were rude and completely ignored my concerns. I tried to use the support chat to get a clear explanation, yet my conversation was closed twice without a proper reply or any attempt to resolve my problem. This is unacceptable, especially considering how much I have paid into the game. I feel that I am paying for a service and for support, but in return I received rude behaviour, ignorance, and a ban from the very chat that is supposed to help players. I request that my in‑app chat ban be removed immediately, that my issue about my team not being shown is properly investigated and explained to me, and that the behaviour of the support staff involved is reviewed in detail. I also expect an apology for the way I have been treated, given the time and money I have invested in Royal Match. I want this situation to be taken seriously and corrected as soon as possible.