I am writing regarding two payments I made in the Royal Match game on 12 July 2026, which were charged from my bank but ...the purchased coins did not appear in my account. On that date, I purchased coin packages in Royal Match and was charged twice through my bank, once for 2,900 PKR and once for 4,90
I have been playing Royal Match for a long time, and recently I have been experiencing a serious issue with the rewards ...offered in the game's events, especially the Hidden Temple event. Over the past month or so, the event rewards have noticeably decreased, and I now receive very few boosters compar
I play Royal Match on the Android platform. Yesterday evening, less than 24 hours ago, my access to the team chat was su...ddenly restricted without any prior warning. I received a message stating that I had violated the game's Terms of Service, but I had only been having normal conversations with my t
I play Royal Match on the Android platform. Yesterday evening, less than 24 hours ago, my access to the team chat was su...ddenly restricted without any prior warning. I received a message stating that I had violated the game's Terms of Service, but I had only been having normal conversations with my t
I am writing as a long‑time Royal Match player from the United Kingdom who has spent a lot of money on this game, and I ...am extremely upset with how I have been treated by customer service and the in‑app support chat. Since yesterday, I have been unfairly banned from the in‑app chat simply because I
I have been playing Royal Match on my Android phone for a long time, and after more than a year of increasingly negative... experiences, I finally felt the need to share my concerns. A game that is supposed to be fun and relaxing has instead become frustrating and emotionally exhausting. Over time, I
I have been dealing with a chat ban in Royal Match for about one year, and it has significantly affected my experience w...ith the game. My account is linked to my Google account, and I have invested a great deal of time and effort into reaching a high level. Because of the chat restriction, I can no l
I have had my Royal Match account for approximately two years, but ever since I created it, I have been unable to join a... team because I constantly receive a connection error whenever I try. As a result, I have never been able to become part of any team, and this ongoing issue has significantly limit
I have been playing Royal Match with my account "ECA" (Account ID: 2MP6ASIS). On April 20, 2025, my account was suspende...d for allegedly displaying a social media username and using third-party software. I did not violate the game's rules, nor did I ever use cheats, hacks, or any third-party software
I have been playing Royal Match on iPhone for more than a year and during t...his time I have built good friendships in the game. Recently I was suddenly
I play Royal Match on my iPhone and recently experienced a problem with the in‑game chat feature. After I joined a team ...around 16 March, I realized that my chat was disabled and I could not communicate with other team members. Because I was unable to use the chat, I eventually decided to leave the t
I have been playing Royal Match on my iPhone for about a year, and during this entire time, I have not been able to conn...ect to the internet within the game. Because of this connection problem, I cannot join clans or participate in any of the online game events. I can only play the basic offline leve
Today in Royal Match, I received a notification stating “violation” and was given a chat restriction. The system only di...splays the word “violation,” and no further information was provided about which rule I supposedly broke or why I was penalized. I believe it is unfair to block my chat access wit
For the past 3–4 months, I have been unable to send messages in the in-game chat section of Royal Match. I believe I rec...eived a chat restriction because I unknowingly used an inappropriate expression, and since that time, I have not been able to send any messages at all. During this period, I did n
I have been experiencing a serious issue for a long time with the Royal Match game that I downloaded from the Google Pla...y Store. The in-game support/help center section does not open, so I am unable to report the problems I am experiencing from within the game. Whenever I try to open the support sec
I play Royal Match on my iPhone, and for the last three days, I have been unable to open a new territory in the game. Th...e game does not allow the new area to unlock, although enough progress has been made, and this issue has been continuing constantly for three days. I have not yet contacted Royal M
I participated in the team tournament in the Atlantis group in Royal Match. I had a high score and supported the team fo...r a long time by contributing significant effort. About one hour before the tournament ended, I was removed from the group without any explanation. If I had remained in the team,
In Royal Match, the main account linked to my Google account was suddenly closed about four hours ago while I was trying... to purchase the Royal Pass. I am effectively banned from the game. Not only did the purchase fail, but my existing collection has been reset to zero. I also cannot join any team r
In Royal Match, I was banned on January 16, 2026, for using a slang word in the team chat that is commonly used in every...day conversation. I did not direct the word at any specific player, nor was I involved in any argument or conflict. I used it as a general expression, yet I was immediately banned.
Today in Royal Match, I received an unfair chat ban after a disagreement with another player in the team chat. The other... player used a phrase that translates to something like “the team of people who talk nonsense.” In response, I simply wrote, “If I’m annoying, then you talk sense.” I did not use p
In Royal Match, I was serving as a team leader on my account with the username “Ali.” On January 14, 2026, my account wa...s banned for “inappropriate language,” and since that date, I have been unable to log into the game. I do not believe that I used any profanity, insults, or language that crossed
In Royal Match, the account with the username “Büşra” has had its chat feature permanently banned for about a year. I ca...n still log into the game, but I cannot participate in the chat, send messages, or communicate with my friends. Before the permanent ban, I received three warnings related to chat
In Royal Match, I received a chat ban even though I never chatted with any team, never wrote to any player, and never po...sted any messages in the chat. My account is registered with k*************@gmail.com, and I have been unable to use the chat feature for about a week. When I contacted the suppor
I play Royal Match through Google Play. For the past approximately 20 minutes during a team tournament, I have been expe...riencing an issue that I would like to report. Even though I successfully complete levels, my team tournament tokens are not increasing. I believe it is unfair that the tokens I r
Royal Match is a free-to-play match-3 puzzle game developed and published by Dream Games, a mobile gaming company headquartered in Türkiye. Officially released in 2021, the game lets players solve puzzles, renovate King Robert's castle, participate in competitive events, and unlock new levels through regular content updates.
Customer support: Available through the official Royal Match Help Center and in-game support system.
Customer support email: [email protected]
Royal Match operates in the mobile gaming and digital entertainment industry. The game combines match-3 puzzle mechanics with castle restoration, competitive events, and optional in-app purchases for boosters, coins, and other gameplay enhancements.
User feedback is mixed, with complaints commonly related to in-app purchases, game progress, technical issues, and customer support.
If you've experienced issues with Royal Match, you're not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
