I am an active Royal Match player on Facebook and for approximately the last 4–5 months I have had my access to technica...l support completely blocked. The “technical support” section simply does not appear for me anymore, so I have no way to contact the team from inside the game. I find this situatio
Since July 2025, my chat in the game Royal Match, which I play via Google Play on my Android phone, has been banned with... the reason stated as “indecent language.” My in‑game User ID is 41WN8 XCS. I fully understand that respectful communication rules are important and I regret the behaviour that led
I play Royal Match on my Leader S19 Max Pro device. The "+3" feature in the "Gems" section has been available to all of ...my friends for quite some time, but it still has not been enabled on my account. We are currently at similar levels in the game, yet I am the only one among my friends who does not
I have had a chat ban in Royal Match for nearly a year. I enjoy playing the game and play regularly, but being unable to... use the chat feature has significantly reduced my enjoyment of the game. Before I received the chat ban, I was only having normal conversations and did not use any insults, profa
While playing Royal Match, I was chatting with my friends in my clan when I received what I believe was an unfair chat b...an. After this action was taken approximately 15 days ago, I noticed when I logged into the game that I could no longer use the chat feature, and I believe the ban may have been ap
My Royal Match account has had a chat ban for approximately five months. I am currently at level 14,601 in the game and ...have invested a lot of time and effort into it. I created my own team and made many friends, but because of this chat ban, I am unable to communicate with my team members and frien
I have been playing Royal Match since July 2021 and have been dealing with a ban issue for approximately two years. Beca...use of a device ban, I am unable to access the in-game chat or help sections. I have experienced this issue on the account with Player ID YD634K7, which has left me unable to use t
I have been dealing with a chat ban in Royal Match for approximately four months. I play the game on my Redmi 13 5G usin...g an account named "Ali." I can use the game normally, but I am unable to access the chat feature. I was informed that I received a warning for "inappropriate chat," but I did not
Hello Royal Match Support, I am writing about an issue that occurred with a teammate in my Team Chat. By mistake, I tapp...ed the option to report and mute a teammate, and as a result they were muted and disappeared from my chat. I am playing Royal Match on Android with Facebook connected. This happene
I am a Royal Match player and I am repeatedly experiencing a problem with the Lightning Rush event. When Lightning Rush ...starts, I do not receive the unlimited lives as promised, so I lose the chance to play properly during the event. The last time this happened was just now, and overall it has occur
I am writing regarding two payments I made in the Royal Match game on 12 July 2026, which were charged from my bank but ...the purchased coins did not appear in my account. On that date, I purchased coin packages in Royal Match and was charged twice through my bank, once for 2,900 PKR and once for 4,90
I have been playing Royal Match for a long time, and recently I have been experiencing a serious issue with the rewards ...offered in the game's events, especially the Hidden Temple event. Over the past month or so, the event rewards have noticeably decreased, and I now receive very few boosters compar
I play Royal Match on the Android platform. Yesterday evening, less than 24 hours ago, my access to the team chat was su...ddenly restricted without any prior warning. I received a message stating that I had violated the game's Terms of Service, but I had only been having normal conversations with my t
I play Royal Match on the Android platform. Yesterday evening, less than 24 hours ago, my access to the team chat was su...ddenly restricted without any prior warning. I received a message stating that I had violated the game's Terms of Service, but I had only been having normal conversations with my t
I am writing as a long‑time Royal Match player from the United Kingdom who has spent a lot of money on this game, and I ...am extremely upset with how I have been treated by customer service and the in‑app support chat. Since yesterday, I have been unfairly banned from the in‑app chat simply because I
I have been playing Royal Match on my Android phone for a long time, and after more than a year of increasingly negative... experiences, I finally felt the need to share my concerns. A game that is supposed to be fun and relaxing has instead become frustrating and emotionally exhausting. Over time, I
I have been dealing with a chat ban in Royal Match for about one year, and it has significantly affected my experience w...ith the game. My account is linked to my Google account, and I have invested a great deal of time and effort into reaching a high level. Because of the chat restriction, I can no l
I have had my Royal Match account for approximately two years, but ever since I created it, I have been unable to join a... team because I constantly receive a connection error whenever I try. As a result, I have never been able to become part of any team, and this ongoing issue has significantly limit
I have been playing Royal Match with my account "ECA" (Account ID: 2MP6ASIS). On April 20, 2025, my account was suspende...d for allegedly displaying a social media username and using third-party software. I did not violate the game's rules, nor did I ever use cheats, hacks, or any third-party software
I have been playing Royal Match on iPhone for more than a year and during t...his time I have built good friendships in the game. Recently I was suddenly
I play Royal Match on my iPhone and recently experienced a problem with the in‑game chat feature. After I joined a team ...around 16 March, I realized that my chat was disabled and I could not communicate with other team members. Because I was unable to use the chat, I eventually decided to leave the t
I have been playing Royal Match on my iPhone for about a year, and during this entire time, I have not been able to conn...ect to the internet within the game. Because of this connection problem, I cannot join clans or participate in any of the online game events. I can only play the basic offline leve
Today in Royal Match, I received a notification stating “violation” and was given a chat restriction. The system only di...splays the word “violation,” and no further information was provided about which rule I supposedly broke or why I was penalized. I believe it is unfair to block my chat access wit
For the past 3–4 months, I have been unable to send messages in the in-game chat section of Royal Match. I believe I rec...eived a chat restriction because I unknowingly used an inappropriate expression, and since that time, I have not been able to send any messages at all. During this period, I did n
Royal Match is a free-to-play match-3 puzzle game developed and published by Dream Games, a mobile gaming company headquartered in Türkiye. Officially released in 2021, the game lets players solve puzzles, renovate King Robert's castle, participate in competitive events, and unlock new levels through regular content updates.
Customer support: Available through the official Royal Match Help Center and in-game support system.
Customer support email: [email protected]
Royal Match operates in the mobile gaming and digital entertainment industry. The game combines match-3 puzzle mechanics with castle restoration, competitive events, and optional in-app purchases for boosters, coins, and other gameplay enhancements.
User feedback is mixed, with complaints commonly related to in-app purchases, game progress, technical issues, and customer support.
If you've experienced issues with Royal Match, you're not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
