I purchased a Miele G 76** XXL dishwasher in 2024 in Turkey from an official Miele store. Together with this dishwasher, I also bought around six other Miele machines such as ovens and a dryer, specifically because I considered Miele a premium and long‑lasting brand. After only about two years of us...
About two years ago, in June, I purchased a Miele WWG660 washing machine. Approximately five months ago, the machine began causing rust stains on my clothes, and this issue continued until I contacted authorized service. Because of the problem, I applied to Erves Miele Authorized Service located in ...
I am using a Miele WSD123 WCS 8 kg washing machine. While cleaning the detergent drawer on 04 December 2025, I accidentally broke one of the plastic parts of the drawer and needed to replace it. When I contacted the authorised service for the spare part, I was told that the price was ₺18,000 (approx...
I purchased a Miele TKG840 WP dryer on October 20, 2019, and it broke down immediately after the extended warranty expired on October 20, 2024. When I pressed the power button, the screen showed no display. I contacted the authorized service center, Evser Teknik, at 4440679, and on October 20, 2025,...
Even though I’ve previously shopped through Miele’s online store, I’ve been unable to log into my account for quite some time due to a recurring “your email is unverified” warning. I experienced the same issue a few months ago, and it was never properly resolved. Now, the same problem has reappeared...
Honestly, Miele has been a complete disappointment. Even though I’ve already paid for the replacement product, I can’t get any updates about the process. No matter what I do, I can’t get my issue resolved. Despite leaving multiple notes through the call center, no one has gotten back to me. I even s...
I purchased an RX3 model robot vacuum from Miele’s official website about six months ago, and since the very first day, I’ve been experiencing mapping issues. I actually bought a total of three of these devices, and none of them have been able to perform mapping properly. I sent one of them to the s...
I purchased a built-in Miele dishwasher from Enplus in 2015. After about two years of use, rust started to appear on the rack wires. Initially, only two wires were affected, but over time, the rust spread across all three racks and has continued to worsen each year. I’ve now been using the machine f...
I submitted a service request for my Miele dishwasher about a month ago, but during this time no service has come and no action has been taken. When I contacted the technician, I was told that he had not received payment from Miele for months and therefore could not come. When I spoke with customer ...
In June, I purchased a hob along with other products from your Vadi Istanbul store. On July 27, after the renovation of my home was completed, I contacted your team for delivery and installation. While the other three products were delivered (despite separate issues with customer service during inst...
I purchased the “Boost CX1 Cat & Dog Powerline Obsidian Black - Bagless Vacuum Cleaner” directly from the official Miele website on September 26, 2024. We started using it around mid-October. From the very beginning, the suction power was extremely weak — nothing like what is shown in promotional vi...
When our Miele dishwasher broke, we called on July 11, 2025, and made a service appointment for July 14, 2025. We waited at home all day on the 14th, but they didn't show up. We locked ourselves in; I didn't go to work. You can't treat so many customers this disrespectfully. They give appointments b...
I recently purchased a Miele vacuum cleaner, expecting premium performance based on the brand’s strong reputation. However, my experience has been very disappointing. I have only used the vacuum three times so far, mostly in carpet mode, and each time it has been an exhausting struggle. Vacuuming ca...
I purchased the Miele Triflex HX2 Performance vacuum cleaner, believing in the brand’s reputation for quality and reliability. I wanted a hassle-free product experience, but unfortunately, I was disappointed. After just six months of use, the vacuum's power and performance noticeably declined, which...
I purchased the Miele Triflex HX2 dual-adapter cordless vacuum cleaner, specifically choosing the model with two batteries and paying extra for this feature. Today, the product was delivered, but to my disappointment, it arrived with only a single battery inside the box. Given the size of my home, a...
The Miele stick vacuum I purchased hasn’t vacuumed my rug properly since the first use. The brush on the head doesn't rotate at all. When I requested a return, they rejected it by saying the vacuum functions properly—it just doesn’t vacuum my rug. However, they never warned me beforehand that it mig...
Firstly, I would like to explain what "Miele" means in this sector to the Turkish front of Miele, which very clearly fails to embrace Miele's philosophy. As a matter of fact, I will do so with Miele's own words: "Since being founded in 1899 Miele has followed its 'Forever Better' brand promise. This...
I ordered a round tray from miele.com.tr. It was shipped on December 27, 2024, but when I noticed that the tray was grooved, I immediately selected the return option via the Yurtiçi Kargo link. The product was returned to the sender on December 31, 2024. However, I still haven’t received my refund. ...
I purchased a Miele washing machine from Media Markt in Istanbul on October 24, 2024, with the understanding that it would be delivered within a week. When the machine was not delivered as promised, I began contacting the Miele customer representative at Media Markt, only to be repeatedly told that ...
I've been trying to sort out a problem with Miele Turkey since March 2024. They accidentally sent a refund of ₺1,400 to the wrong IBAN, and even after trying to contact them multiple times through email, I haven't heard back at all. It's been 8 months, and I'm really frustrated with the lack of comm...
We called for service because our Miele washing machine was leaking water. The technician said that the rubber seal was torn and claimed it was a "user error," asking for ₺4500 to replace it. I ask, how could we have torn the rubber seal of our machine, which we never operate fully loaded due to the...
I believe I'm being misled by Miele, and here's why: On July 13, 2024, I made a purchase from the Miele website, paying via bank transfer. However, my product has still not been shipped. I've called customer service numerous times, sent them the bank transfer receipt, and multiple records have been ...
I purchased an Miele washing machine on December 16, 2014, and the socketed weight behind the drum broke. Despite its reputation for quality and longevity, my Miele washing machine didn't survive as long as other domestically manufactured machines. Furthermore, when there is a problem, they do not s...
