On 07/08/2025 at 15:30, I rented a Hyundai i20 via Alamo’s website, to be picked up from the Ankara YHT Train Station branch and returned on 10/08/2025 at 11:30. However, due to an error on the website, my reservation was created with incorrect dates (10/08/2025 11:30 – 10/08/2025 13:30). As soon as...
We landed in Hanover on May 8, 2025, having rented a car from Alamo Rent A Car a few days prior through Carflexi, with ₺900 already blocked on our credit card. When we went to pick up the car at the airport, there was only one woman working at the Alamo counter. She refused to give us the reserved v...
I booked a rental car with Alamo through Booking.com, and even though the scheduled pickup time has already passed, the reservation still says "awaiting confirmation." They've taken my payment (₺) immediately, yet I'm unable to cancel or get a refund! We're literally stuck waiting around, receiving ...
I rented a car online from Alamo through Booking.com and paid the deposit immediately. However, when I arrived at the airport to pick up the vehicle, Alamo refused to accept my credit card, and I couldn't take the car. Even though I never received the rental, Alamo still hasn’t refunded my deposit (...
I rented a car from Alamo Rent A Car at Dubai T1 Airport on November 17, 2024, at 11:00 PM, and returned it promptly on November 24. Despite returning the vehicle exactly as agreed, my 3000 AED deposit has still not been refunded! It's been weeks now, and my repeated emails to Alamo have been comple...
I'm frustrated after renting a car from Alamo through Booking.com. Even though it's been over a week since I returned the vehicle in perfect condition, Alamo still hasn’t removed the hold placed on my deposit (₺) on my credit card! I’ve fulfilled all obligations, and there's no reason this deposit s...
Everything seemed good when I returned the car that I hired from Alamo Rent A Car overseas. Alamo insisted €980 as a repair cost after the drop-off; I was told the rims were scuffed. When I first hired the car, I had not even considered closely the state of the rims. Alamo's insurance excluded this,...
After verifying details with three separate agents by phone to ensure everything was ready for my trip, I reserved a rental car with Alamo Rent A Car. Travelling with two small children, a single mom wanted to be sure there would be no problems. Every agent confirmed me the same criteria and procedu...
For a family trip, I recently reserved a 7-seater automobile with Alamo Rent A automobile choosing full coverage and paying beforehand. We were advised we needed two debit cards under the same name to proceed when we were at the rental counter. Although we had two cards but under separate names, the...
I rented a car from Alamo at Frankfurt Airport on October 16 at 14:10 and returned it to Stuttgart Airport on October 18 at 13:00 as scheduled. However, I never received a return confirmation email, and now I am being wrongfully contacted by Alamo Wolfsburg, claiming I never returned the vehicle. A...
I rented a car from Enterprise/Alamo while traveling abroad, and after returning the vehicle, I was unexpectedly charged 1,172 EUR for rim scratches. However, I never noticed or caused any damage. When I rented the car, I wasn’t informed to check the rims specifically, and now I am being forced to ...
I rented a car from Enterprise/Alamo while traveling abroad, and after returning it, I was billed €1,172 for rim scratches. I was never informed to check the rims upon pickup, and now I am being held responsible for damage I may not have caused. Shouldn’t this type of damage be covered by insurance...
On March 4, 2024, I booked a rental car from Enterprise for use between April 11-16. However, today, on March 25, they called me to inform me that the car I reserved is not available. This is completely unacceptable, especially with just a few days left before the holiday. If the car was never avai...
I rented a car in Montenegro from February 16-18, and despite a month passing, my deposit has still not been refunded. It still appears as a pending transaction on my account. I contacted the rental company, and they claim they processed the refund on February 18. However, when I checked with my ba...
I rented a car from Alamo Rent A Car Skopje last week, and I was completely misled. While parking, a minor scratch occurred on the vehicle. Without warning, Alamo charged me 6100 Macedonian denars (€100) from my account. When I rented the car, I was told that insurance covered damages up to €500, so...
On November 11, 2023, I rented a car from Alamo Rent A Car without initially purchasing insurance. However, on November 12, 2023, I decided to extend the rental period and add insurance coverage. I received my insurance policy via email the same day, confirming that the coverage was applied. Unfort...