I sent my robot vacuum, still under warranty, to the Roborock authorized service center along with the product's invoice. Just three days after receiving it, they demanded ₺6200 for repairs. First, they claimed water leakage, then dust infiltration causing corrosion. Later, they cited lack of annual maintenance as the cause of malfunction. I explained these issues weren't my fault, and they promised to get back to me, but they never did. After struggling to reach them, they stated it wasn't covered under warranty but had an importer's warranty. I clarified I bought it from Trendyol with an authorized service warranty. When I requested my product back, they demanded ₺199 for shipping, which I paid, but I still haven't received my product. Despite numerous attempts via phone, WhatsApp, and email, I haven't received any response. They're withholding my product and refusing to communicate. Their address is 1492. Street, İvedik Mahallesi, Yenimahalle, Ankara. The company name is Myrocksan, and their website is https://roborock.com.tr/?gad_source=1&gclid=Cj0KCQjwxeyxBhC7ARIsAC7dS3_Jzy0E8Mi2nOGTe6e30nALpykUez0On4rStA_OF89psUSher20KW8aAi5kEALw_wcB.C
I purchased a Roborock H7 (H7M1A) and had been using it for just 3 months when it started randomly stopping and restarting even though the battery was charged. I sent it to the authorized service center, and they came back with a ₺6,000 repair bill, saying it wasn’t covered under warranty. When I as...
I purchased a Roborock H7 cordless vacuum through Trendyol on December 22, 2022. What followed has been nothing short of a nightmare. Just a few months after purchase, the vacuum began displaying a service warning, which I reported to Esta Bilgi Teknolojileri, the authorized service provider. Since...
The Roborock vacuum cleaner I purchased from Hepsiburada arrived defective. From the first day, it was leaving dust residue. I called the service, and they said, "We will send you a code, and you can return it for free with this code." They asked for around 9,000₺ to repair the defect. When I asked ...
I purchased my Roborock 9 robot vacuum cleaner about 3–4 months ago, and it is still under warranty. I sent it to the service center because a small part broke while it was climbing onto a carpet. The rest of the device was perfectly fine—only that part was damaged. However, the service center claim...
I bought the Roborock v8 Ultra model vacuum cleaner from the official seller on Hepsiburada about 2 months ago. I have been having water leakage problems constantly since the first day I bought the device. Due to this problem, I contacted customer service three times, and the device went to technica...
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