Mytrip.com

On 23/07/2025, I purchased a Turkish Airlines (THY) ticket for the Moscow–Istanbul route via Mytrip. Due to an error on their side, I was forced to cancel the ticket. After the cancellation, I was issued a voucher worth 575$, valid for one year. However, when I attempted to use the voucher, I receiv...

On 25.08.2025, I purchased a Brussels–Eskişehir flight ticket via Mytrip’s website for 7.868,51₺. During the booking process, it was clearly stated that each passenger would have a 20kg baggage allowance included in the ticket price. However, after completing the purchase, I discovered that the tick...

On 31.05.2025, I purchased a ticket for Ajet flight VF69 through Mytrip. On 12.08.2025, when checking my booking on the Mytrip website, I clearly saw that my ticket was listed under “Refundable According to Fare Rules”, which should allow me to cancel and receive a refund. Based on this information,...

I purchased an international flight ticket through the Mytrip platform for ₺10,000. Due to a visa denial, I had no choice but to cancel the ticket. The airline agreed to refund ₺4,000, which was fair. However, Mytrip deducted ₺2,684 as a “service fee”, leaving me with a much smaller refund. What’s ...

I purchased a flight ticket through Mytrip.com, and the baggage allowance listed on their site clearly stated that I could bring one backpack and an 8 kg carry-on suitcase. Trusting this information, I packed accordingly. However, when I arrived at the airport, the airline informed me that their po...

I booked my flight on Mytrip.com to travel to Pristina on August 8, and I clearly selected my return date as August 12. However, after making the payment and receiving the reservation confirmation, I was shocked to see that my return flight was scheduled for July 26—a date that makes no sense, as I ...

I attempted to book a flight on tr.mytrip.com using my İşbankası debit card. After completing the payment process, the site displayed a “Your reservation is under review” message. I didn’t close the page, waited a while, and eventually refreshed—only to see a message saying “Reservation canceled.” ...

I purchased a ticket through Mytrip for Ajet’s November 2nd, 15:35 flight from Beirut to Istanbul Sabiha Gökçen, and I’ve been trying to cancel it. However, the process has been a nightmare. I attempted to reach your call center multiple times, each time facing wait times longer than 20 minutes, wit...

I booked a flight from Istanbul to Bangkok for August 22 through Mytrip.com, but due to uncertainty in my work situation, I needed to cancel the ticket. When I contacted Mytrip customer service to request a cancellation, I was told that the ticket could not be canceled under any circumstances. Now,...

On July 8, 2025, I booked an EasyJet flight from Lyon to Olbia. For check-in, I was redirected to Mytrip.com, where I was charged €1 to complete the check-in process. I paid this small fee with my credit card and everything seemed fine at first. However, three days later, I noticed that an addition...

I booked flights to Malta through Mytrip, and at the time of purchase, the ticket clearly included 10kg cabin baggage and one small personal item per person. I made the purchase based on these baggage conditions. However, later on, I received a notification from the airline (Malta Airlines) stating ...

I had to cancel my Ankara–Rome flight due to illness. I was told a Mytrip coupon would be emailed to me—and thankfully, it arrived. When I found a new flight on the site and tried to use my ₺8,500 coupon, the system only applied ₺5,900. The next morning, I called customer service. I was connected t...

I purchased a ticket from Mytrip on July 2, 2025, and I’ve been extremely dissatisfied with their call center support and overall customer service. Every time I try to resolve an issue, I’m met with unclear explanations in broken Turkish, and the agents simply shift all responsibility to the airline...

On July 8, 2025, I purchased a flight ticket through the MyTrip mobile app. The payment was successfully processed and deducted from my account, yet my booking was never confirmed. When I contacted customer service, I was told that they supposedly “didn’t receive the payment” and that the reservatio...

I’ve been trying to get my ₺8,000 refund from MyTrip for the past 3 months, and they’ve done nothing but give me excuse after excuse. On April 23, I contacted them to cancel a flight that was scheduled for July 18. Instead of handling it directly, they told me I had to contact the airline first to r...

I booked a Paris to Barcelona flight through MyTrip for July 10, and I deeply regret it. Before finalizing the purchase, the platform clearly displayed that I was entitled to bring 1 piece of 10kg luggage. This baggage allowance was one of the reasons I chose that particular fare. However, once the ...

Mytrip victimized us! On July 10, I purchased a ticket for two adults from Paris to Barcelona with Vueling Airlines through Mytrip. At the time of booking, 10 kg of luggage was clearly included, but after the purchase, our luggage allowance disappeared and was not recognized. When I reached out to M...

I feel completely let down by MyTrip. I purchased a Vueling Airlines ticket through their platform for two adults, traveling from Paris to Barcelona on July 10. At the time of booking, the flight details clearly stated that each passenger was allowed 10kg of luggage. That was a deciding factor in ch...

I purchased an airline ticket through the MyTrip application, and to my dismay, my credit card was double-charged for the same ticket within a two-minute interval. I immediately contacted MyTrip customer service, who confirmed the error and assured me they would assist with the issue. However, duri...

I purchased an airline ticket through their platform, and after the payment went through, I never received a confirmation email! Now, I can't access my flight information, and I have no idea if my reservation even exists. To make matters worse, MyTrip's customer service keeps demanding my reservati...

On April 9, 2025, I booked a round-trip flight from Istanbul to Doha through a company called Mytrip. Right after purchasing, I noticed they had overcharged me significantly. I canceled the booking within 24 hours—well within their cancellation window. The total cost was around ₺14,000, yet they onl...

I am absolutely furious with MyTrip.com! I purchased a ticket from Istanbul to Japan with a layover in China, and the airline canceled the flight, yet I haven't received a single penny back! This is an outrageous ordeal, and I'm being constantly pushed between the airline and MyTrip. MyTrip tells m...

I am contacting Mytrip.com regarding a refund for reference UEPWLA, as the process has taken over a month without any reasonable explanation. I booked tickets through Mytrip.com for 3 passengers and requested a refund for one passenger under reference UEPWLA and a second refund for two passengers un...

I’m a student trying to afford a flight, and what I experienced on Mytrip.com was nothing short of frustrating and unfair. I attempted to purchase a plane ticket that was listed at ₺18,000. I went through the entire booking process, only to be told at checkout that the price had increased due to “hi...