I purchased an international flight ticket through the Mytrip platform for ₺10,000. Due to a visa denial, I had no choice but to cancel the ticket. The airline agreed to refund ₺4,000, which was fair. However, Mytrip deducted ₺2,684 as a “service fee”, leaving me with a much smaller refund.
What’s most frustrating is that they charged this fee despite not providing any meaningful service during the cancellation process. I’ve booked through many other third-party platforms in the past and have never encountered such a deduction—especially one this high—for simply canceling a ticket due to circumstances beyond my control.
It feels like I’m being charged for nothing, and there’s no transparency in how that “service fee” is calculated or justified. I demand that Mytrip refund the ₺2,684, as it was taken unfairly and without any value-added service in return.
This kind of practice not only causes financial loss, but also damages trust in booking platforms. I urge Mytrip to revise its refund policies and handle such situations with fairness and clarity.
I booked a flight for two people through Mytrip.com, but due to an urgent personal matter, I had to cancel the tickets. When I reached out to Mytrip for help, they refused to assist directly and told me to contact the airline myself to proceed with the cancellation. I followed their instructions, an...
I booked a ticket to Skopje using the Mytrip app. Shortly after, I canceled the ticket within 24 hours, which, according to Pegasus Airlines’ policy, qualifies for a full refund—and Pegasus confirmed they refunded the entire amount. However, because I booked through Mytrip, I didn’t receive the ful...
I purchased an airline ticket through the MyTrip application, and to my dismay, my credit card was double-charged for the same ticket within a two-minute interval. I immediately contacted MyTrip customer service, who confirmed the error and assured me they would assist with the issue. However, duri...
I canceled my plane tickets worth ₺22,000 on Mytrip.com, order number 1050-346-549. I had purchased the tickets with their so-called "cancellation guarantee." However, instead of receiving a full refund, I was shocked to see ₺5,000 deducted from the total, and the remaining amount was issued as a co...
On Friday, April 25, I booked a flight ticket through the travel agency Mytrip, which was listed at ₺6,146 during the booking process. I proceeded to the payment screen where the same price was clearly displayed. However, after completing the transaction, I was shocked to see that Mytrip had charged...
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