I purchased a ticket through Mytrip for Ajet’s November 2nd, 15:35 flight from Beirut to Istanbul Sabiha Gökçen, and I’ve been trying to cancel it. However, the process has been a nightmare. I attempted to reach your call center multiple times, each time facing wait times longer than 20 minutes, without ever speaking to a representative.
When I tried to get support via messaging, I received vague and unhelpful responses. No one can give me a clear explanation of how much I’ll be refunded if I cancel my ticket. This lack of transparency is unacceptable—passengers deserve to know the exact refund amount before confirming a cancellation.
I am requesting that Mytrip immediately provide a clear and official breakdown of the refund I’m entitled to. I also urge your team to reduce call center wait times, improve communication clarity, and treat cancellation and refund requests with urgency and transparency.
Your current system is inefficient and distressing. I expect proper service and a prompt response regarding my refund amount.
I canceled my flight ticket from Mytrip (Order No: 1059-314-258) and was told I’d receive a refund. It’s been 17 days, and I still haven’t received my money. Every time I contact customer service, they just tell me to “check with your bank” and provide no meaningful support or update. The payment r...
I booked a ticket to Skopje using the Mytrip app. Shortly after, I canceled the ticket within 24 hours, which, according to Pegasus Airlines’ policy, qualifies for a full refund—and Pegasus confirmed they refunded the entire amount. However, because I booked through Mytrip, I didn’t receive the ful...
I purchased a ticket from Mytrip on July 2, 2025, and I’ve been extremely dissatisfied with their call center support and overall customer service. Every time I try to resolve an issue, I’m met with unclear explanations in broken Turkish, and the agents simply shift all responsibility to the airline...
I purchased a flight ticket through Mytrip, but despite the ticket being eligible for cancellation, the company refuses to issue a refund. Interestingly, passengers who booked the same flight directly through Anadolu Jet’s website were able to cancel and receive partial refunds, yet Mytrip does not ...
On April 9, 2025, I booked a round-trip flight from Istanbul to Doha through a company called Mytrip. Right after purchasing, I noticed they had overcharged me significantly. I canceled the booking within 24 hours—well within their cancellation window. The total cost was around ₺14,000, yet they onl...
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