On 31.05.2025, I purchased a ticket for Ajet flight VF69 through Mytrip. On 12.08.2025, when checking my booking on the Mytrip website, I clearly saw that my ticket was listed under “Refundable According to Fare Rules”, which should allow me to cancel and receive a refund. Based on this information, I attempted to cancel my ticket and request my money back.
However, when I called the Mytrip call center, I was told that my ticket was non-refundable and that only changes were allowed, subject to very high penalties and service fees. The customer service experience was extremely frustrating, as I had to wait a long time and still received no clear solution. I also sent an email to Mytrip, and the response confirmed the same: that my ticket was non-refundable and could only be changed with high extra costs.
This directly contradicts the information displayed on the Mytrip website, which clearly showed that my ticket was refundable. My flight is scheduled for 16.08.2025, and I want to exercise my right to cancel under the rules shown to me during booking.
My order number is 1075-538-321, and I booked via iPhone using Chrome browser. This is the first time I have faced such an issue, and I feel misled by contradictory information. I request that Mytrip honor the refundability terms displayed on its website and process the full refund of my ticket without delay.
On July 8, 2025, I purchased a flight ticket through the MyTrip mobile app. The payment was successfully processed and deducted from my account, yet my booking was never confirmed. When I contacted customer service, I was told that they supposedly “didn’t receive the payment” and that the reservatio...
I purchased a ticket through Mytrip for Ajet’s November 2nd, 15:35 flight from Beirut to Istanbul Sabiha Gökçen, and I’ve been trying to cancel it. However, the process has been a nightmare. I attempted to reach your call center multiple times, each time facing wait times longer than 20 minutes, wit...
I booked a flexible Thai Vietjet Air ticket from Taipei to Bangkok (Order No: 1051-442-550) scheduled for March 18, 2025, at 21:30. Since I had a flexible fare, I contacted Mytrip online on March 17, 2025, to change the flight date to March 25. To my shock, they quoted a ₺28,849.36 change fee for a ...
On September 13, 2025, at 11:30 a.m., I tried to cancel my reservation (No: 1085-569-203) through Mytrip. LOT Airlines had denied my boarding to Poland because I am a Russian citizen, so I needed to cancel my following Poland–Moldova flight booked through Mytrip. However, Mytrip repeatedly redirecte...
On 18.09.2025, I purchased a flight ticket from Osaka to Istanbul with AirChina through Mytrip, paying a total of ₺26,524.52 via credit card. Later, when I requested to cancel the ticket, I contacted both the live chat agent on their website and customer service directly. I was told that the airline...
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