MUBI

I cancelled my MUBI subscription on the website around three months ago and have not been using any MUBI service since then. Despite this, on 2 March, I was unexpectedly charged again without my consent via BT Pay. The transaction shows as a BT Pay payment with the merchant code 7929 BANDS ORCHESTRA...

I signed up for MUBI’s 3-month promotional plan for ₺30, but before the plan expired, I canceled my subscription and deactivated my account. I made sure everything was properly closed. Yet, despite this, I recently noticed that ₺169 was withdrawn from my account—without my consent and for an account...

I canceled my MUBI subscription on March 18, 2025, and assumed everything was finalized. However, to my shock, I discovered that in April, MUBI charged my account not once, but twice—two unauthorized transactions in a single month. Even worse, despite these charges, my MUBI membership has remained ...

I've been aware that mubi.com has been automatically debiting ₺169 from my credit card each month. However, I do not use their platform at all. When I attempted to log in to the website using my current email address and phone number, which I use regularly, I received a message stating that no accou...

I previously canceled my MUBI subscription, but just recently discovered by chance that the platform has been charging my account 169₺ every month for quite some time. I was completely unaware, and this has gone on without any notification or confirmation. When I tried to log back into my account t...

I had a 1-month free trial on MUBI, and I made sure to cancel my membership before it renewed. However, the platform wouldn’t let me delete my saved card after canceling. While trying to remove my payment details, I accidentally clicked “Activate Account”, and MUBI instantly charged my card without ...

I canceled my MUBI subscription, but despite that, the platform charged my saved card again without my consent. What’s even worse is that it redirects me back to the cancellation screen as if the process was never completed. This is completely unacceptable. They are renewing a subscription I don’t ...

I canceled my MUBI subscription back in February 2025, yet the platform has charged me 169₺ in both March and April without my knowledge or consent. I currently have no active membership, and these charges are completely unjustified. I demand that the unauthorized payments be refunded immediately a...

I canceled my MUBI trial membership in January, well before the trial period ended. However, in March, I was shocked to discover that a subscription fee was charged to my card. When I logged into the MUBI website to investigate, I saw that there was no active membership linked to my account. This i...

I canceled my Mubi subscription at the end of May, yet I recently discovered that I have been charged for the last four months despite the cancellation. It’s frustrating that this issue went unnoticed for so long, and I’m still waiting for a response to my complaint. I’m surprised to see that this i...

I signed up for a free membership with Mubi but have been charged a membership fee for months, despite not using the service or watching a single film. I’ve been trying to cancel my membership by navigating through the system, but I received an email stating that I don’t have an active account. Yet,...

Since April 2024, I've been aware that mubi.com has been automatically debiting 3,79 euros from my credit card each month. However, I do not use their platform at all. When I attempted to log in to the website using my current email address and phone number, which I use regularly, I received a messa...

I’ve been experiencing Error #16 on Mubi for a long time now, preventing me from watching anything. I contacted their support team both domestically and internationally via email last week, but I’ve received no response, neither by email nor phone. I initially thought this issue had been going on fo...

I recently signed up for a Mubi subscription but accidentally mistyped one digit in my email address. Despite this, the membership was created, and now I’m stuck in a loop. I can’t log in to cancel the membership because the email is incorrect, and without access, I have no way to fix this myself. I...

I signed up for Mubi’s 7-day free trial and canceled my membership on the same day to ensure I wouldn’t be charged. Despite having no active subscription, I was still charged. I don’t understand on what basis this deduction was made, and it’s disappointing that Mubi doesn’t seem to have a system in ...

Since April 2024, I've been aware that mubi.com has been automatically debiting 3,79 euros from my credit card of each month. However, I do not use their platform at all. When I attempted to log in to the website using my current email address and phone number, which I use on a regular basis, I rece...

MUBİ Support Team, I wrote this below message as an email 3 days ago to bring to your attention a matter that has left me quite perplexed and concerned. Upon reviewing my bank statements, I was astonished to discover an unauthorized charge of ₺828 from MUBİ dated November 2023. This incident occurre...

I have been billed by Mubi for a significant period of time; however, the subscription details were not clearly stated on the website. When I attempted to cancel my subscription, the only available option was to "renew" my subscription, which led to a payment of 11.99 EUR. Essentially, two issues oc...

I have been a loyal user of your platform for many years, thoroughly enjoying the films you offer. However, I've recently encountered a persistent problem while streaming movies, but it's exclusive to my TV. Films play smoothly on my computer and mobile devices without any issues. I suspect the prob...