I previously purchased a 3-month membership from MUBI. However, for the month of May, they charged my credit card again without my knowledge or consent. I was not informed in advance, and I didn’t receive any email or message asking if I wanted to continue the subscription.
This unauthorized charge is completely unacceptable. If I had been notified, I would have declined the renewal. I immediately sent a refund request via email, but no one has responded to my message.
MUBI has now shown that it cannot be trusted when it comes to payment practices. Charging users without notice and then ignoring refund requests is not just bad customer service—it’s unethical.
I demand that MUBI refund the unauthorized charge immediately and stop renewing subscriptions without proper communication or consent. This issue must be resolved as soon as possible, and I expect a direct response.
I canceled my MUBI subscription on March 18, 2025, and assumed everything was finalized. However, to my shock, I discovered that in April, MUBI charged my account not once, but twice—two unauthorized transactions in a single month. Even worse, despite these charges, my MUBI membership has remained ...
I canceled my MUBI trial membership in January, well before the trial period ended. However, in March, I was shocked to discover that a subscription fee was charged to my card. When I logged into the MUBI website to investigate, I saw that there was no active membership linked to my account. This i...
I had a 1-month free trial on MUBI, and I made sure to cancel my membership before it renewed. However, the platform wouldn’t let me delete my saved card after canceling. While trying to remove my payment details, I accidentally clicked “Activate Account”, and MUBI instantly charged my card without ...
I canceled my MUBI subscription back in February 2025, yet the platform has charged me 169₺ in both March and April without my knowledge or consent. I currently have no active membership, and these charges are completely unjustified. I demand that the unauthorized payments be refunded immediately a...
I canceled my MUBI subscription, but despite that, the platform charged my saved card again without my consent. What’s even worse is that it redirects me back to the cancellation screen as if the process was never completed. This is completely unacceptable. They are renewing a subscription I don’t ...
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