I recently signed up for a Mubi subscription but accidentally mistyped one digit in my email address. Despite this, the membership was created, and now I’m stuck in a loop. I can’t log in to cancel the membership because the email is incorrect, and without access, I have no way to fix this myself. I emailed Mubi support for help, but there’s been no response, and I can’t find any phone number or other contact options to resolve this issue. I need urgent assistance to either update my email address or cancel the membership altogether.
I canceled my MUBI trial membership in January, well before the trial period ended. However, in March, I was shocked to discover that a subscription fee was charged to my card. When I logged into the MUBI website to investigate, I saw that there was no active membership linked to my account. This i...
I signed up for Mubi’s 7-day free trial and canceled my membership on the same day to ensure I wouldn’t be charged. Despite having no active subscription, I was still charged. I don’t understand on what basis this deduction was made, and it’s disappointing that Mubi doesn’t seem to have a system in ...
I signed up for a free membership with Mubi but have been charged a membership fee for months, despite not using the service or watching a single film. I’ve been trying to cancel my membership by navigating through the system, but I received an email stating that I don’t have an active account. Yet,...
Since April 2024, I've been aware that mubi.com has been automatically debiting 3,79 euros from my credit card each month. However, I do not use their platform at all. When I attempted to log in to the website using my current email address and phone number, which I use regularly, I received a messa...
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