I signed up for MUBI’s 3-month promotional plan for ₺30, but before the plan expired, I canceled my subscription and deactivated my account. I made sure everything was properly closed. Yet, despite this, I recently noticed that ₺169 was withdrawn from my account—without my consent and for an account that no longer exists.
What’s even more frustrating is that when I tried to log back in using the same email address, the system showed no active membership. So how can MUBI charge me for a subscription that doesn’t even appear to exist?
I’ve already emailed support multiple times and haven’t received any reply. This is unacceptable. I have no ongoing relationship with the platform, and yet money is being taken from me as if I’m an active user.
I canceled my MUBI subscription back in February 2025, yet the platform has charged me 169₺ in both March and April without my knowledge or consent. I currently have no active membership, and these charges are completely unjustified. I demand that the unauthorized payments be refunded immediately a...
I canceled my MUBI subscription, but despite that, the platform charged my saved card again without my consent. What’s even worse is that it redirects me back to the cancellation screen as if the process was never completed. This is completely unacceptable. They are renewing a subscription I don’t ...
I've been aware that mubi.com has been automatically debiting ₺169 from my credit card each month. However, I do not use their platform at all. When I attempted to log in to the website using my current email address and phone number, which I use regularly, I received a message stating that no accou...
I canceled my MUBI trial membership in January, well before the trial period ended. However, in March, I was shocked to discover that a subscription fee was charged to my card. When I logged into the MUBI website to investigate, I saw that there was no active membership linked to my account. This i...
I previously canceled my MUBI subscription, but just recently discovered by chance that the platform has been charging my account 169₺ every month for quite some time. I was completely unaware, and this has gone on without any notification or confirmation. When I tried to log back into my account t...
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