Amazon and Payoneer Lost $20,500 From My Seller Payments

The situation I experienced with Amazon Seller Central and Payoneer has been one of the most serious and unresolved financial issues I have ever faced.

On February 19, 2025, Payoneer suddenly closed my account without any prior notice or explanation. During this time, Amazon continued sending payments to my closed Payoneer account. Payoneer later claimed that they rejected those payments, but the whereabouts of most of the approximately $10,000 in payments were never officially documented or explained.

Later, my Amazon account was suspended, and on October 30, 2025, the Funds Recovery Interview I attended was concluded successfully. Despite this, while the Deposit Method section in the system still showed a red warning, Amazon continued sending funds to my closed Payoneer account and marked these transfers as “successful” in the system.

When my Payoneer account was temporarily reopened, I personally checked the balance and confirmed that there was no money in the account.

At this point, the situation is very clear:

Amazon says the payments were sent.

Payoneer says the funds are not with them.

Meanwhile, approximately $20,500 of my money is missing, consisting of:

$10,500 sent after the Funds Recovery Interview, and

$10,000 sent by Amazon while my Payoneer account was closed, which cannot be located.

The dates and transaction records for these payments are documented in my Amazon Seller Central account, and I have submitted these records multiple times to both Amazon and Payoneer, but no concrete response has been provided.

Despite contacting both companies numerous times, I have been unable to receive proper support because the accounts are closed. The emails I sent were never answered clearly, neither company has accepted responsibility for the missing funds, and no official refund documentation or bank confirmation has been provided.

What has happened clearly demonstrates a serious system failure lacking transparency and accountability, which has caused significant financial damage to the user. This is not a simple delay, but a major financial loss and a serious breach of trust.

I request that Amazon and Payoneer provide official and detailed documentation explaining all transfer and refund attempts related to:

Payoneer Customer ID: 82957349

Amazon Case ID: 11745470482

Specifically, I request documentation explaining:

Through which banks the transfers were processed,

Which references and transaction IDs were used, and

Where the missing funds were ultimately sent or held.

I expect official documentation clearly showing where my approximately $20,500 balance was sent and where it currently is, and I demand that the full amount be refunded to me without delay.

I request that this matter be resolved urgently, transparently, and in writing, and that my financial loss be fully compensated.