I have been billed by Mubi for a significant period of time; however, the subscription details were not clearly stated on the website. When I attempted to cancel my subscription, the only available option was to "renew" my subscription, which led to a payment of 11.99 EUR. Essentially, two issues occurred: I was charged for a year without any information available on the subscription page. I was charged on both October 28th and November 3rd, each time with a payment of 11.99 EUR. This company seems unable to process payments correctly and fails to provide accurate information to its users.
I previously canceled my MUBI subscription, but just recently discovered by chance that the platform has been charging my account 169₺ every month for quite some time. I was completely unaware, and this has gone on without any notification or confirmation. When I tried to log back into my account t...
I canceled my Mubi subscription at the end of May, yet I recently discovered that I have been charged for the last four months despite the cancellation. It’s frustrating that this issue went unnoticed for so long, and I’m still waiting for a response to my complaint. I’m surprised to see that this i...
I canceled my MUBI subscription, but despite that, the platform charged my saved card again without my consent. What’s even worse is that it redirects me back to the cancellation screen as if the process was never completed. This is completely unacceptable. They are renewing a subscription I don’t ...
Since April 2024, I've been aware that mubi.com has been automatically debiting 3,79 euros from my credit card of each month. However, I do not use their platform at all. When I attempted to log in to the website using my current email address and phone number, which I use on a regular basis, I rece...
Since April 2024, I've been aware that mubi.com has been automatically debiting 3,79 euros from my credit card each month. However, I do not use their platform at all. When I attempted to log in to the website using my current email address and phone number, which I use regularly, I received a messa...
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