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Resolved
Mubi Charged Me Despite Free Membership
Ayse
September 14, 2024 7:46 pm
132"Thank you for your interest 🙏"
Mubi Charging for Unused Membership – No Response to Cancellation Requests
Fatma
September 04, 2024 11:46 am
131
I signed up for a free membership with Mubi but have been charged a membership fee for months, despite not using the service or watching a single film. I’ve been trying to cancel my membership by navigating through the system, but I received an email stating that I don’t have an active account. Yet, the charges continue. There’s no phone number to contact, and my messages through the platform remain unanswered. I can’t seem to find a solution, and this has become extremely frustrating. I’m now planning to file a complaint with the Consumer Arbitration Committee. This situation has gone on long enough, and I need this resolved immediately.
October 10, 2024 2:58 pm (1 month after complaint)
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