I canceled my MUBI trial membership in January, well before the trial period ended. However, in March, I was shocked to discover that a subscription fee was charged to my card. When I logged into the MUBI website to investigate, I saw that there was no active membership linked to my account.
This is completely unacceptable. I did everything correctly—canceled on time and haven’t used the service since. Yet MUBI still withdrew money from my card without warning, and there’s no indication of any subscription tied to my email: i********@hotmail.com**.
I demand that this issue be resolved immediately and the unjust charge refunded. Also, your platform seriously lacks responsive customer support. There needs to be a dedicated customer service channel for situations like this. Users should not have to deal with billing issues alone.
I signed up for Mubi’s 7-day free trial and canceled my membership on the same day to ensure I wouldn’t be charged. Despite having no active subscription, I was still charged. I don’t understand on what basis this deduction was made, and it’s disappointing that Mubi doesn’t seem to have a system in ...
I had a 1-month free trial on MUBI, and I made sure to cancel my membership before it renewed. However, the platform wouldn’t let me delete my saved card after canceling. While trying to remove my payment details, I accidentally clicked “Activate Account”, and MUBI instantly charged my card without ...
I canceled my MUBI subscription on March 18, 2025, and assumed everything was finalized. However, to my shock, I discovered that in April, MUBI charged my account not once, but twice—two unauthorized transactions in a single month. Even worse, despite these charges, my MUBI membership has remained ...
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