I’ve been experiencing Error #16 on Mubi for a long time now, preventing me from watching anything. I contacted their support team both domestically and internationally via email last week, but I’ve received no response, neither by email nor phone. I initially thought this issue had been going on for about a month, but a friend reminded me that I had mentioned the same problem almost three months ago! If I can’t watch whenever I want, why am I paying for this platform? Mubi needs to fix this issue immediately and improve their customer service – I’m extremely disappointed with the lack of response and support.
I canceled my MUBI trial membership in January, well before the trial period ended. However, in March, I was shocked to discover that a subscription fee was charged to my card. When I logged into the MUBI website to investigate, I saw that there was no active membership linked to my account. This i...
I canceled my Mubi subscription at the end of May, yet I recently discovered that I have been charged for the last four months despite the cancellation. It’s frustrating that this issue went unnoticed for so long, and I’m still waiting for a response to my complaint. I’m surprised to see that this i...
I signed up for a free membership with Mubi but have been charged a membership fee for months, despite not using the service or watching a single film. I’ve been trying to cancel my membership by navigating through the system, but I received an email stating that I don’t have an active account. Yet,...
I recently signed up for a Mubi subscription but accidentally mistyped one digit in my email address. Despite this, the membership was created, and now I’m stuck in a loop. I can’t log in to cancel the membership because the email is incorrect, and without access, I have no way to fix this myself. I...
I subscribed to Prime Video, but just one day later, my account was locked with an error message. For the past week, I’ve tried logging in multiple times, but the same issue persists. Despite following all the troubleshooting steps provided on the platform, nothing has worked. To make matters worse...
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