I signed up for Mubi’s 7-day free trial and canceled my membership on the same day to ensure I wouldn’t be charged. Despite having no active subscription, I was still charged. I don’t understand on what basis this deduction was made, and it’s disappointing that Mubi doesn’t seem to have a system in place to accurately track the trial period usage.
To make matters worse, there is no direct customer support to contact, and responses via email are painfully slow. This lack of transparency and support is frustrating. I demand a full refund for the unauthorized charge and expect Mubi to improve their trial period management and customer service processes. Please resolve this issue promptly.
I canceled my MUBI trial membership in January, well before the trial period ended. However, in March, I was shocked to discover that a subscription fee was charged to my card. When I logged into the MUBI website to investigate, I saw that there was no active membership linked to my account. This i...
I had a 1-month free trial on MUBI, and I made sure to cancel my membership before it renewed. However, the platform wouldn’t let me delete my saved card after canceling. While trying to remove my payment details, I accidentally clicked “Activate Account”, and MUBI instantly charged my card without ...
I signed up for a free membership with Mubi but have been charged a membership fee for months, despite not using the service or watching a single film. I’ve been trying to cancel my membership by navigating through the system, but I received an email stating that I don’t have an active account. Yet,...
I signed up for MUBI’s 3-month promotional plan for ₺30, but before the plan expired, I canceled my subscription and deactivated my account. I made sure everything was properly closed. Yet, despite this, I recently noticed that ₺169 was withdrawn from my account—without my consent and for an account...
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