MUBI Unauthorized Charge From MUBI

Elif · 2024-01-17T11:13:22+03:00

MUBİ Support Team, I wrote this below message as an email 3 days ago to bring to your attention a matter that has left me quite perplexed and concerned. Upon reviewing my bank statements, I was astonished to discover an unauthorized charge of ₺828 from MUBİ dated November 2023. This incident occurred even after I had previously canceled my membership, and I have not accessed or utilized your services since the expiration of my last subscription. You can check this from your records. I want to emphasize that I did not provide consent for this charge, and I am genuinely surprised that it took place after the cancellation of my membership. I believe this to be an oversight, and I kindly request your prompt assistance in resolving this matter. In light of the above, I am formally requesting a refund for the unauthorized amount of ₺828 that was deducted from my account (bengu*****@gmail.com). I understand that errors can occur, and I am hopeful that MUBİ will address this situation promptly and rectify the unauthorized charge. I value the services your company provides, and I believe that this matter can be resolved amicably. I appreciate your immediate attention to this issue and request a confirmation once the refund process has been initiated. Thank you for your understanding and cooperation in resolving this matter promptly.

Elif

Mubi responded to me after several of my emails. I appreciate their response, but I must express my disappointment with the overall customer service experience. The delayed email response and the automatic renewal process, without a clear cancellation acknowledgment, reflect poorly on their commitment to international standards. Despite canceling my subscription, the renewal still took place. In their response, they indicated a lack of capability on my part, suggesting that I was unable to cancel my subscription. As a customer seeking an international service, I expected a more reliable and customer-centric approach. To improve their service, I suggest reassessing communication protocols, ensuring accurate cancellation procedures, and adopting practices that align with global customer service expectations. I look forward to a prompt resolution to this matter, although I have little hope.