I signed up for a free membership with Mubi but was charged a subscription fee even though I haven’t used the service or watched a single film. I’ve emailed them, but haven’t received any response. I’m requesting immediate action to refund the amount taken from my card for an unused account, and I expect a prompt response from Mubi regarding this issue.
I signed up for a free membership with Mubi but have been charged a membership fee for months, despite not using the service or watching a single film. I’ve been trying to cancel my membership by navigating through the system, but I received an email stating that I don’t have an active account. Yet,...
I canceled my MUBI trial membership in January, well before the trial period ended. However, in March, I was shocked to discover that a subscription fee was charged to my card. When I logged into the MUBI website to investigate, I saw that there was no active membership linked to my account. This i...
I signed up for Mubi’s 7-day free trial and canceled my membership on the same day to ensure I wouldn’t be charged. Despite having no active subscription, I was still charged. I don’t understand on what basis this deduction was made, and it’s disappointing that Mubi doesn’t seem to have a system in ...
I had a 1-month free trial on MUBI, and I made sure to cancel my membership before it renewed. However, the platform wouldn’t let me delete my saved card after canceling. While trying to remove my payment details, I accidentally clicked “Activate Account”, and MUBI instantly charged my card without ...
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