I started a trial membership on Mubi through your website on 30 January 2026, which was clearly stated as a 7‑day free trial. However, on 4 February 2026, during this trial period, ₺1,980 was withdrawn from my card without my knowledge or explicit approval for an annual subscription. I did not receive any clear warning, reminder, or notification that a payment would be taken before the end of the trial, and the information about this was written in a way that is not clearly visible. I find it unacceptable that a fee is charged in this way during a trial period and that the payment is taken without an explicit confirmation step. After noticing the withdrawal, I contacted you via email using the contact details on your website, but I have not yet received any response. It is extremely upsetting and frustrating to have ₺1,980 taken from my account in this manner and then be told there is no refund, even though the process was not clearly communicated. I kindly request that the money be refunded to my account immediately and that my annual subscription created in this way be cancelled.
I canceled my MUBI trial membership in January, well before the trial period ended. However, in March, I was shocked to discover that a subscription fee was charged to my card. When I logged into the MUBI website to investigate, I saw that there was no active membership linked to my account. This i...
I canceled my MUBI subscription back in February 2025, yet the platform has charged me 169₺ in both March and April without my knowledge or consent. I currently have no active membership, and these charges are completely unjustified. I demand that the unauthorized payments be refunded immediately a...
I signed up for MUBI’s 3-month promotional plan for ₺30, but before the plan expired, I canceled my subscription and deactivated my account. I made sure everything was properly closed. Yet, despite this, I recently noticed that ₺169 was withdrawn from my account—without my consent and for an account...
I had a 1-month free trial on MUBI, and I made sure to cancel my membership before it renewed. However, the platform wouldn’t let me delete my saved card after canceling. While trying to remove my payment details, I accidentally clicked “Activate Account”, and MUBI instantly charged my card without ...
I signed up for Mubi’s 7-day free trial and canceled my membership on the same day to ensure I wouldn’t be charged. Despite having no active subscription, I was still charged. I don’t understand on what basis this deduction was made, and it’s disappointing that Mubi doesn’t seem to have a system in ...
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