I signed up for the 7‑day free trial of Smallpdf Pro and cancelled the subscription within the trial period. Despite can...celling, on 31 March 2026, I was charged twice, with two separate payments of £9 each, for a total of £18 in GBP. On 31 March, I contacted Smallpdf through their support channel an
I installed and used the free version of Planet VPN on my Windows laptop, and shortly after that I experienced serious s...ecurity problems with my online accounts. After using Planet VPN for about one day, my Microsoft account was taken over: the password was changed and the recovery email address was
On February 12, 2026, at around 11:40 AM, I noticed a $76 charge on my Garanti Bank card from Microsoft that was made wi...thout my knowledge or consent. I am seriously distressed because this charge was taken from my account for a transaction that I did not approve and for which I have no automatic re
My Microsoft/Xbox account was compromised through an “alias swapping” method. Although the Microsoft Account Safety Team... has officially confirmed that my account was accessed without my authorization under Service Request SIR22815086, my account is still not being restored to me. In the course of th
On January 23, 2026, a one-time charge of $56 was made without my knowledge or consent to my Garanti Bank debit card end...ing in 0889, listed under “msbill.info / Microsoft Store.” The transaction details show the location as Antalya, Turkey. During this charge, no password, SMS verification, or 3D Se
I have been unable to access my Microsoft/Outlook account for about two and a half weeks. When I try to reset my passwor...d, I request a security code to be sent to my phone, but the system fails to send the code every time, which prevents me from logging in. I experienced a similar issue in the past
On January 19, 2026, I noticed that $118 was charged to my credit card unde...r the name Microsoft Store without my knowledge or approval. Even though I
I downloaded Office 365 on a trial basis through my Microsoft account. However, due to a version incompatibility with my... MacBook (macOS Ventura 13.3), I was never able to run the program. Since I could not use the product during the trial period, I did not benefit from it at all. Despite this, on J
On January 15, 2026, a charge of $118 was made to my VakıfBank credit card ending in 2332 under the name Microsoft Store... with the description “msbill.info,” without my knowledge or consent. The transaction was processed in Hatay, and I did not receive any notification email or message from Microsoft
On December 23, 2025, I noticed an unauthorized charge of $21 on the statement of my VakıfBank Mastercard credit card en...ding in 3116, made by a merchant listed as “Microsoft*Store” with the description “msbill.info.” This transaction was made without my knowledge or consent. No service invoice or re
I am experiencing a serious issue while using Microsoft Copilot for voice chat on my Android phone. During voice convers...ations, Copilot repeatedly interrupts me before I finish speaking and cuts off my sentences. Even when I clearly give the verbal command, “Do not respond until I say ‘respond,’ and
On October 21, 2025, I purchased a Lenovo Ideapad laptop and a Microsoft Office 2024 license from the Vatan Bilgisayar K...adıköy store. From the very first day, the touchpad did not work at all, so I took the device back to the same store. The store staff told me they could not take any action, that t
I purchased a Microsoft Office 2024 Home license on 21.10.2025 from Vatan Computer (techno market) and I have a valid in...voice for this purchase. After buying it, someone broke/compromised my user key and I have not been able to use the license I paid for. For more than a month I have been trying to
While using only Microsoft programs on my Lenovo Yoga Slim 6, the device suddenly shut down during a system update and n...ever turned back on. When I contacted the authorized service center, I was told that the motherboard had burned out. Since the device is still under warranty and the issue is not d
On October 3, 2025, I transferred approximately $8,100 for investment purposes under the name Barclays. After the transa...ction, when I tried to withdraw my money, I was told that my funds had been frozen and that I would need to pay an additional security deposit in order to withdraw them. I was only
On November 17, two Minecraft products appear to have been purchased throug...h my Microsoft Store account without my knowledge or approval. The order nu
I want to cancel my Cerebrum IQ account. I didn’t sign up for any subscription, and when they ask me to log in using my ...email address, they say they cannot find any account associated with it. I also tried logging in with Google and Microsoft, but both say there is no account associated with either.
I deposited 10 USD on Hellcase and opened cases, ultimately obtaining items with a total value of 27 USD. However, when ...I tried to send the M4A4 Hellish (Battle-Scarred) skin, which is valued at 21.55 USD, to my account, I noticed that unlike my other skins, there was no “send” or “sell” option avai
"Thank you, it has been resolved."
I use Minecraft Pocket Edition on my iPad Air. When I send game invitations... to my friends through my Xbox account “c***,” the person receiving the inv
On October 14, 2025, around 4:00 p.m., I realized that my Outlook account (o*******@outlook.com)** had been hacked and a...ccessed without my permission. I was able to regain access by performing a password reset; however, during the breach, unauthorized transactions were made using my account — inclu
I opened a personal investment checking account with Barclays UK and deposited $332. On October 20, 2024, I tried to tra...nsfer my own money through the mobile app, but the transaction failed to process, and I did not receive any error message. Even after contacting customer service, I received no res
For about a month, I’ve been unable to access my Hotmail account (s*************@hotmail.com)**. Even though I’m enterin...g the correct password, the system does not accept it. When I try to use the “Reset password” option, the verification code is never sent to my registered and current phone number
My Outlook email account has been locked for two days, and I’m completely unable to log in. Since my account contains im...portant work emails, I urgently need to restore access. I keep receiving the message: “Your account has been locked.” I’ve tried resetting my password, requesting a security code,
On September 28, I placed an order through the Apple Store app for Microsoft Office 365 Personal (Order No: w1344928705).... The delivery date was stated as between October 2 and October 5, but as of October 6, I still have not received the product. During this period, I contacted Apple customer servi