Shortly after I uninstalled Microsoft OneDrive from my computer, I noticed that programs installed on my computer as wel...l as important personal files had also been deleted. When uninstalling OneDrive, I expected the process to affect only the cloud or the OneDrive application itself, so losing data
I publish paid applications that I developed myself on the Microsoft Store for Windows 11. However, as the developer, Mi...crosoft is charging me again to purchase the applications I personally coded and published, meaning I cannot use my own products for free. My applications include products such as
On September 20, I purchased a Microsoft 365 monthly subscription through Microsoft's official website for the account y...************@outlook.com. However, the subscription fee of approximately $7 was charged twice for the same subscription. One payment was charged through Turkcell Paycell, while the
On September 14, my Microsoft account associated with the email address f***************@gmail.com was stolen. After a t...hird party took over my account, the email address, password, and account name were all changed, and I currently have no way to access my account. I believe the account is now bein
After purchasing Game Pass through the Microsoft Store, I have been unable to download any games or applications on my c...omputer for approximately 2–3 months. Even though I am using a Casper Excalibur G870 with a newer-generation graphics card, sufficient storage space, and a working internet connect
Even though I signed up for a monthly Microsoft Word subscription, I have continued to be charged regularly on my Turkce...ll bill every month since July. I initially signed up with the understanding that it was only for one month, but I recently realized that I have been charged for three consecutive
I have been completely unable to sign in to my Microsoft 365 business account for more than a month because of multi-fac...tor authentication (MFA). The MFA app was set up on my old phone, which I no longer have access to, and I currently cannot access either my admin account or the other Office 365 se
On February 12, 2026, at around 11:40 AM, I noticed a $76 charge on my Garanti Bank card from Microsoft that was made wi...thout my knowledge or consent. I am seriously distressed because this charge was taken from my account for a transaction that I did not approve and for which I have no automatic re
On January 23, 2026, a one-time charge of $56 was made without my knowledge or consent to my Garanti Bank debit card end...ing in 0889, listed under “msbill.info / Microsoft Store.” The transaction details show the location as Antalya, Turkey. During this charge, no password, SMS verification, or 3D Se
I have been unable to access my Microsoft/Outlook account for about two and a half weeks. When I try to reset my passwor...d, I request a security code to be sent to my phone, but the system fails to send the code every time, which prevents me from logging in. I experienced a similar issue in the past
On January 19, 2026, I noticed that $118 was charged to my credit card unde...r the name Microsoft Store without my knowledge or approval. Even though I
I downloaded Office 365 on a trial basis through my Microsoft account. However, due to a version incompatibility with my... MacBook (macOS Ventura 13.3), I was never able to run the program. Since I could not use the product during the trial period, I did not benefit from it at all. Despite this, on J
On January 15, 2026, a charge of $118 was made to my VakıfBank credit card ending in 2332 under the name Microsoft Store... with the description “msbill.info,” without my knowledge or consent. The transaction was processed in Hatay, and I did not receive any notification email or message from Microsoft
On December 23, 2025, I noticed an unauthorized charge of $21 on the statement of my VakıfBank Mastercard credit card en...ding in 3116, made by a merchant listed as “Microsoft*Store” with the description “msbill.info.” This transaction was made without my knowledge or consent. No service invoice or re
I purchased a Microsoft Office 2024 Home license on 21.10.2025 from Vatan Computer (techno market) and I have a valid in...voice for this purchase. After buying it, someone broke/compromised my user key and I have not been able to use the license I paid for. For more than a month I have been trying to
On November 17, two Minecraft products appear to have been purchased throug...h my Microsoft Store account without my knowledge or approval. The order nu
About four years ago, my Hotmail account (s*******@hotmail.com) was stolen. This account has years of old photos and mes...sages, and it is very important to me. After the theft, I tried to reset my password and also contacted Microsoft support, but I couldn’t find any real communication channel to hel
On September 23, 2025, in Ankara, I started a Microsoft Office 365 subscription from my iPhone 11. The app clearly state...d that the first month was free, but on the same day, 329.99 TL was charged to the credit card linked to my Apple account. I never had an Office 365 subscription before, and this w
Since June 22, my bank has been deducting 329.99 TL every month under the name "Google Microsoft Defente" without my kno...wledge or consent. This has been going on for 4 months. When I try to view the receipt, it only shows “digital slip not available.” I no longer trust either my bank’s security or c
Since the beginning of 2025, I have been unable to access my Hotmail account (Er********@hotmail.com). When I try to res...et my password, the system asks me to receive a verification code via my phone number, but I get the message: “this verification method is not working, try another method.” I also
Although I have a Microsoft 365 Personal subscription, I have not used the service for almost two years. Since 2023, my ...Turkcell bill has been charged 350 TL every month, creating a serious financial loss. About a year ago, when I noticed this issue, I contacted both Microsoft customer support and
On September 13, 2025, an unauthorized payment of ₺4,099.99 was withdrawn from my İş Bank account by Microsoft without m...y approval, and no product or service was provided in return. I tried to resolve the issue through Microsoft’s AI-assisted support system, but no solution was offered. This is the
My Microsoft account was compromised on May 14, 2025. An unauthorized user added a suspicious email address (bonniewebst...er1***@sarcomails.ru) as the primary contact and changed my phone number. I noticed the breach and regained access by resetting the password on May 15, but Microsoft imposed a 30-d
I purchased a Windows 11 Enterprise product key on [purchase date], expecting to receive the key promptly via my Gmail a...ccount. However, it has been over a day, and I still have not received the product key. I contacted your support team, but they did not respond. When I finally reached someone, the
