On January 23, 2026, a one-time charge of $56 was made without my knowledge or consent to my Garanti Bank debit card ending in 0889, listed under “msbill.info / Microsoft Store.” The transaction details show the location as Antalya, Turkey. During this charge, no password, SMS verification, or 3D Secure authentication was requested. The transaction was completed entirely without my authorization.
I received no notification email or message from Microsoft regarding this charge. I also do not actively use a Microsoft account, and I am not even certain whether I currently have one. For this reason, I want to clearly state that this purchase was not made by me and was never approved by me.
As soon as the transaction was noticed, my bank blocked the card for security reasons and issued a new replacement card. When I contacted my bank, a formal dispute was filed through mobile banking for this transaction. Despite these steps, I am experiencing serious financial inconvenience, as this $56 charge was made entirely without my consent.
I request that Microsoft urgently and thoroughly investigate this unauthorized transaction, that the full $56 be refunded to me, and that the account, IP address, and security logs related to this charge be reviewed. I ask that this matter be examined immediately, that I receive a written explanation, and that my grievance be resolved as soon as possible.
On December 23, 2025, I noticed an unauthorized charge of $21 on the statement of my VakıfBank Mastercard credit card ending in 3116, made by a merchant listed as “Microsoft*Store” with the description “msbill.info.” This transaction was made without my knowledge or consent. No service invoice or re...
My credit card was unexpectedly debited for 2299.99-2299.99-2.2299.99 TL under the name Microsoft*store on October 5, 2023, with no prior notifications or warning messages. I had no choice but to cancel my credit card as a result of this suspicious activity. I'd like to get my money back. If this is...
On September 18, 2025, a charge of $56 was made to my Halkbank credit card under the name Avast Avant, even though I have never signed up for any Avast service. I did not receive any membership confirmation, invoice, or notification email regarding this transaction. The payment appears to have been ...
I am frustrated by the fact that Microsoft Store made unauthorized charges to my credit card, even though I don't have an account with them. On the evening of March 22, 2024, there were multiple attempts to withdraw 509₺ from my credit card. Because of my credit limit, the system only permitted two ...
Comments