I have been unable to access my Microsoft/Outlook account for about two and a half weeks. When I try to reset my password, I request a security code to be sent to my phone, but the system fails to send the code every time, which prevents me from logging in. I experienced a similar issue in the past and had to struggle for a long time to resolve it back then as well.
This Outlook account contains personal and private conversations, records, and almost everything I use in my daily life. Since I actively rely on this account and store important information there, this access issue is causing me serious hardship. In addition, when I try to access Microsoft/Outlook support pages, the pages return errors, so I can’t even reach support directly.
What I expect from Microsoft is that the security code delivery to my phone number be fixed immediately, or that the necessary checks be performed to verify my account and restore access. I want to regain secure access to my account and have this issue resolved permanently.
I’ve been locked out of my Microsoft account for over two weeks because I forgot my password and recently changed my phone number. Since the old number is no longer active, I can’t receive the verification code needed to reset my password. I’ve submitted the account recovery form multiple times, ca...
I cannot log in to my Hotmail account, which I have used for years, because it keeps sending a verification code to my old phone number, even though I remember the password. Despite filling out the recovery form correctly multiple times, I have not received any positive response from the Microsoft t...
I'm having trouble accessing my previous Hotmail account. I had my email account set up on my old phone, but unfortunately, I lost access to it when the phone broke. As I was attempting different passwords, my account got locked, which resulted in being unable to sign in. I'm unable to access the re...
We forgot the password to our Outlook account, and the phone number linked to it is outdated, so we can’t receive the verification code needed for recovery. This account is connected to several important platforms, and we’re now locked out completely. As the rightful owner, I’m simply asking for he...
I’ve been using my Outlook account (k***********@hotmail.com)** for many years, but I recently forgot my password. When I click on “Forgot password”, the system shows that a verification code should be sent to my phone number ending in 87, but the code is never sent. Instead, I get the message: “Th...
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