I opened a personal investment checking account with Barclays UK and deposited $332. On October 20, 2024, I tried to transfer my own money through the mobile app, but the transaction failed to process, and I did not receive any error message. Even after contacting customer service, I received no response or assistance.
When I opened the account, I was told that I could withdraw my funds anytime without restriction, but now I’ve been informed that I must have at least $1,000 in the account for any transfer to go through. This requirement was never mentioned during account setup, nor was there any disclosure about fees or conditions.
Additionally, individuals claiming to be Barclays representatives contacted me via Microsoft Teams, presenting themselves as “experts.” However, when I asked about closing my account, they rudely said it wasn’t their responsibility. Their impolite and dismissive behavior added to my frustration.
From my account TR95****************26, I request that my deposited funds be transferred immediately and that my grievance be addressed. I also expect a clear explanation regarding these undisclosed account restrictions and the unprofessional communication I experienced.
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