I deposited 10 USD on Hellcase and opened cases, ultimately obtaining items with a total value of 27 USD. However, when I tried to send the M4A4 Hellish (Battle-Scarred) skin, which is valued at 21.55 USD, to my account, I noticed that unlike my other skins, there was no “send” or “sell” option available. The only option shown is “exchange,” and I am unable to perform any other action. I do not receive any error message. I first encountered this issue approximately 10 minutes ago, and it has not been resolved since. There has been no change or movement in my account balance. I was able to transfer all of my other skins to my account without any issues; this problem is occurring only with this specific skin. I could not find a solution through live support or the support section. I am requesting that my M4A4 Hellish (Battle-Scarred) skin be transferred to my account. My username is Y8HY8, and I am accessing the site from a computer using the Microsoft Edge browser.
I attempted to withdraw skins from Hellcase using my Steam account, but the system did not allow the transaction and displayed an error message saying, “There seems to be an issue with your account, please contact the support team.” I first encountered this problem about two hours ago, and despite t...
I deposited 20 USD on Hellcase using my credit card and opened cases, after which I attempted to withdraw an AWP Neo-Noir StatTrak (Minimal Wear) item. However, for the past two days, the system has continuously redirected me to exchange the item with another one on the marketplace and has been unab...
I used Hellcase to sell my in-game skins through a trade linked to my Steam account. After accepting the trade, items worth around ₺900 were successfully transferred. However, I never received the payment. When I checked the transaction on the Hellcase platform, it showed as "trade canceled"—but my ...
I’ve been trying to withdraw an item from Hellcase for 3 days now, and all I’ve received from support is the same generic response: “Please be patient.” I opened a case, paid my money fairly, and got one of the worst knives in the game—but even that wasn’t available in their stock. Despite this, Hel...
I made a deposit to Hellcase by sending my items directly from my Steam inventory. After receiving their trade offer, I accepted it as instructed. The items were successfully removed from my inventory — meaning the trade went through on my end. However, the promised payment of approximately ₺200 nev...
Comments