I downloaded Office 365 on a trial basis through my Microsoft account. However, due to a version incompatibility with my MacBook (macOS Ventura 13.3), I was never able to run the program. Since I could not use the product during the trial period, I did not benefit from it at all.
Despite this, on January 23, 2026, $93 was charged to my credit card as a one-year subscription fee without my knowledge or consent. When I log into my Microsoft account, I can see the related order (Order No: 73712310-0224-4f85-a559-d22b06c297a5), but I am not given any option to cancel or request a refund. The system does not allow me to submit any notification or request.
I do not find it fair to be charged for a full year for a product that I could not use and that did not even work during the trial period. I demand that the subscription opened under my Microsoft account associated with a**********@hotmail.com be canceled immediately and that the full $93 charged to my credit card be refunded to me.
On September 23, 2025, in Ankara, I started a Microsoft Office 365 subscription from my iPhone 11. The app clearly stated that the first month was free, but on the same day, 329.99 TL was charged to the credit card linked to my Apple account. I never had an Office 365 subscription before, and this w...
I signed up for a Microsoft Word free trial for a school assignment. The trial was for 7 days. I used it on the day I signed up and then stopped using it. Despite canceling the free trial, ₺399 was still deducted from my account 7 days later. I haven't used the application since that first day, mean...
I signed up for the 1-month free trial of Microsoft 365, but after just a few days of use, I realized the platform wasn’t meeting my needs. So I canceled my subscription well within the trial period, thinking that would be the end of it. To my surprise and frustration, I saw a ₺230 charge on my acco...
On January 19, 2026, I noticed that $118 was charged to my credit card under the name Microsoft Store without my knowledge or approval. Even though I did not purchase any product, subscription, or service, this amount was deducted from my card. As soon as I discovered the charge, I contacted my ban...
While using the Word app through the Apple App Store on my iPhone, I believed I was signing up for a free package. I intended to activate the one-month free trial, but without realizing it, the subscription was converted into an annual plan, and it now appears that an annual subscription of approxim...
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