My Mexc Exchange account was locked! How do I get it unlocked?

I am a fully verified KYC user from India, and I have been using my Mexc account regularly for a long time. Today, my account was suddenly frozen, and I am no longer able to log in. The explanation I received is that there are “suspected fraud funds” in my account. However, I have only ever received...

My account on the MEXC exchange was blocked today without any explanation, and I currently cannot access the approximately $18,000 balance in my account. Because of this restriction, I am unable to trade, withdraw funds, or use my account normally. I submitted a complaint through the system regardi...

Even though I have a balance of 446 USDT in my MEXC account, I have been unable to log in or withdraw my funds for a long time because I no longer have access to my old phone number. I have not had access to the registered phone number for approximately six months, and I am stuck at the phone number...

For approximately two weeks, my MEXC account has been unfairly frozen, and I am unable to access the 10,000 USDT balance held in my account. I am repeatedly being asked to provide “proof of funds,” but it is not clearly or specifically stated which documents are considered sufficient. During this p...

For approximately three days, I have been unable to access my account on the MEXC exchange due to Google Authenticator verification. I followed all the required steps to remove Google authentication and completed the requested identity and video verification process three times, submitting the exact...

I want to transfer the balance in my futures account on the MEXC exchange to my main account and withdraw my funds, but for about one week, I have been facing a system-imposed transfer restriction. I am unable to transfer my funds from the futures account to the main account, and I also cannot make ...

On November 15, I logged into my MEXC exchange account from my new phone. Although the login was successful, I noticed that none of the coins in my spot wallet were visible. I’m experiencing the same issue when logging in through the web—my balances are not showing in my spot account. My registered...

When I try to log in to my MEXC account, I’m not receiving the SMS verification code. I’ve been experiencing this issue since October 2025, and even though I’ve tried four different times so far, the same problem occurs every time. The last digits of my registered phone number are 159. I haven’t be...

My MEXC account (UID: 24525***) has been showing “Risk Review” for some time now, and I need help resolving it. I have already submitted all the required details and documents requested by customer service, but my account status has not changed. I have completed every verification step they asked fo...

On September 28, 2025, an account review titled “control mechanism inspection” was initiated on my MEXC mobile app. Even though I submitted all the requested documents completely and without any issues, I still cannot use the approximately $1,000 balance in my account, even though more than a month...

For the past two days, I have been unable to perform any transactions on my MEXC Exchange account (UID: 85647***) due to a “risk control” warning. I cannot withdraw funds or open new positions, and I was also unable to manage my open position, which resulted in a loss of 1,000 USDT. Additionally, I ...

For the past two days, I haven’t been able to make any transactions on my MEXC account (UID: 856*86) due to a “risk control” warning. I can’t withdraw funds or open any positions. I also wasn’t able to intervene in my open position, which caused me to lose 1000 USDT. At the moment, I also cannot acc...

In the MEXC iOS app, the phone number registered to my account is an old number that I no longer use. When I try to add my new phone number to my account, the verification SMS is sent—due to security policies—to my old number, which I cannot access anymore. Because of this, I’m unable to update my n...

On October 26 at 11:28 a.m., I tried to withdraw USDT (BEP20) from my MEXC exchange account, but my account has been under risk control for nearly six months, preventing me from making withdrawals or trades. My account UID is 84428***. During this entire period, I have contacted customer service mul...

On October 9, 2025, I won $50 worth of Amazon stock in a free giveaway organized by MEXC. While the smaller prizes from the same event were credited to my account quickly, the main reward — the $50 Amazon stock — has still not been added to my account even after 14 days. When I contacted MEXC custo...

On September 15, 2025, my account on the MEXC cryptocurrency exchange mobile app was frozen due to a “risk mechanism control.” I received a notification from MEXC regarding this issue and then contacted customer service. However, I was informed that my account would remain frozen for 30 days and tha...

On September 15, 2025, my account on the MEXC crypto exchange mobile app was suddenly frozen under the pretext of “risk control mechanism.” MEXC sent me a notification about the freeze, after which I immediately contacted customer support. I was informed that my account would remain locked for 30 da...

MEXC has unfairly frozen my account balance under the so-called “risk control” process, and I’ve been told that they can hold my funds for up to one year without justification. This is completely unacceptable and has caused me serious financial inconvenience. Under the pretext of risk control, MEXC...

I submitted a withdrawal request of $2,100 from my MEXC exchange account to my crypto wallet, but it has been almost a month, and the transaction still hasn’t been completed. On top of that, my account has now been restricted. When I contacted customer support, they first told me to wait for a month...

On October 12, 2025, my MEXC account was frozen without any prior warning. I had a balance of approximately $863, and all of my open trades were already closed. After the freeze, I only received a message stating that a “risk analysis” was being conducted. When I contacted customer support, they sim...

On October 11, 2025, during the night hours, unauthorized access was made to my MEXC account, and at 09:48, a total of 4,599.5 USDT in my spot wallet was transferred to another account without my knowledge. My account was accessed through an old email address I had previously deleted, and all my fun...

I tried to close my account through the MEXC mobile app, but the process could not be completed. The system says that I cannot delete my account because I made a P2P transaction within the last 72 hours. However, I did not perform any deposit, withdrawal, or transfer during that period. There is no...

On September 17, 2025, I was trading futures on the ETH/USDT pair via the iOS app on the Mexc platform. When my position was about $6,500 in profit, I tried to close it, but despite attempting 8–10 times, the system froze and gave no warning message. The screen was frozen for about 10 seconds, durin...

I have been a user of the MEXC exchange since 2025, and my account was suddenly restricted under the vague reason of “account under review.” At first, the restriction was set for 1 month, but later it was extended for another full year without any explanation or justification. During this entire pe...

On August 27 around 14:50, I made a $200 transfer via the BEP20 network through MEXC. Unfortunately, this happened after I was contacted by the owner of a Telegram channel, who tricked me into believing I needed to set up integration to use a bot. They had me open TradingView, copy certain codes, an...