My Mexc Exchange account was locked! How do I get it unlocked?

On November 15, I logged into my MEXC exchange account from my new phone. Although the login was successful, I noticed that none of the coins in my spot wallet were visible. I’m experiencing the same issue when logging in through the web—my balances are not showing in my spot account. My registered...

When I try to log in to my MEXC account, I’m not receiving the SMS verification code. I’ve been experiencing this issue since October 2025, and even though I’ve tried four different times so far, the same problem occurs every time. The last digits of my registered phone number are 159. I haven’t be...

My MEXC account (UID: 24525***) has been showing “Risk Review” for some time now, and I need help resolving it. I have already submitted all the required details and documents requested by customer service, but my account status has not changed. I have completed every verification step they asked fo...

For the past two days, I have been unable to perform any transactions on my MEXC Exchange account (UID: 85647***) due to a “risk control” warning. I cannot withdraw funds or open new positions, and I was also unable to manage my open position, which resulted in a loss of 1,000 USDT. Additionally, I ...

On October 26 at 11:28 a.m., I tried to withdraw USDT (BEP20) from my MEXC exchange account, but my account has been under risk control for nearly six months, preventing me from making withdrawals or trades. My account UID is 84428***. During this entire period, I have contacted customer service mul...

On October 9, 2025, I won $50 worth of Amazon stock in a free giveaway organized by MEXC. While the smaller prizes from the same event were credited to my account quickly, the main reward — the $50 Amazon stock — has still not been added to my account even after 14 days. When I contacted MEXC custo...

On September 15, 2025, my account on the MEXC cryptocurrency exchange mobile app was frozen due to a “risk mechanism control.” I received a notification from MEXC regarding this issue and then contacted customer service. However, I was informed that my account would remain frozen for 30 days and tha...

On September 15, 2025, my account on the MEXC crypto exchange mobile app was suddenly frozen under the pretext of “risk control mechanism.” MEXC sent me a notification about the freeze, after which I immediately contacted customer support. I was informed that my account would remain locked for 30 da...

MEXC has unfairly frozen my account balance under the so-called “risk control” process, and I’ve been told that they can hold my funds for up to one year without justification. This is completely unacceptable and has caused me serious financial inconvenience. Under the pretext of risk control, MEXC...

I submitted a withdrawal request of $2,100 from my MEXC exchange account to my crypto wallet, but it has been almost a month, and the transaction still hasn’t been completed. On top of that, my account has now been restricted. When I contacted customer support, they first told me to wait for a month...

On October 12, 2025, my MEXC account was frozen without any prior warning. I had a balance of approximately $863, and all of my open trades were already closed. After the freeze, I only received a message stating that a “risk analysis” was being conducted. When I contacted customer support, they sim...

On October 11, 2025, during the night hours, unauthorized access was made to my MEXC account, and at 09:48, a total of 4,599.5 USDT in my spot wallet was transferred to another account without my knowledge. My account was accessed through an old email address I had previously deleted, and all my fun...

I tried to close my account through the MEXC mobile app, but the process could not be completed. The system says that I cannot delete my account because I made a P2P transaction within the last 72 hours. However, I did not perform any deposit, withdrawal, or transfer during that period. There is no...

On September 17, 2025, I was trading futures on the ETH/USDT pair via the iOS app on the Mexc platform. When my position was about $6,500 in profit, I tried to close it, but despite attempting 8–10 times, the system froze and gave no warning message. The screen was frozen for about 10 seconds, durin...

I have been a user of the MEXC exchange since 2025, and my account was suddenly restricted under the vague reason of “account under review.” At first, the restriction was set for 1 month, but later it was extended for another full year without any explanation or justification. During this entire pe...

On August 27 around 14:50, I made a $200 transfer via the BEP20 network through MEXC. Unfortunately, this happened after I was contacted by the owner of a Telegram channel, who tricked me into believing I needed to set up integration to use a bot. They had me open TradingView, copy certain codes, an...

On August 25, 2025, at around 23:53, the 16.45 USDT balance in my MEXC account suddenly disappeared. At that moment, I mistakenly entered my screen lock password three times incorrectly, which forced me to perform a password reset. After resetting my password and logging back in with the same email ...

I have been trading cryptocurrencies on the MEXC exchange for about a year. However, as of yesterday, my account was suddenly blocked for one full year. When I reached out to customer support, they only told me that the risk control mechanism had been triggered, but they gave me no clear explanation...

I have been unable to access my Mexc account for the past week. Both my email address and phone number are correctly registered, and I continue to receive the codes from those channels without any problem. However, the Authenticator code is always rejected, preventing me from logging in. I contacte...

On 08/08/2025, right after completing a transaction through the Mexc mobile app, my balance of 470 USDT was suddenly frozen under something they call a “control mechanism.” When I contacted customer service, I was only told that a one-month review process had been started and that I had to wait. No ...

I opened my Mexc account on 09/08/2025, and just two days later, during my very first trade, my account was suddenly blocked under a so-called “control mechanism.” Before trading, I was asked to deposit 925 USDT under a bonus campaign, which I did. However, right after completing my first transactio...

On 08/08/2025, my Mexc account (UID: 71642838, email: o**@gmail.com)** was suddenly placed under review. Since then, I have been blocked from withdrawing, depositing, or opening any new positions, even though I have no open trades. My balance of 3,162.78 USDT remains locked and completely inaccessib...

On July 31, 2025, my account on the Mexc crypto exchange was suddenly restricted due to what they claimed was a “risk mechanism.” I was given no prior warning, no specific reason, and there was no error or suspicious activity on my part. Out of nowhere, I found myself unable to complete any transact...