I am writing to report a serious subscription issue involving the Grok – AI Chat & Video app on iOS, which resulted in a...n unauthorized yearly subscription attempt and has left my Apple ID payment settings effectively locked. In May 2026, I signed up for what was clearly presented as a 3-day free tr
Today I discovered that I have been repeatedly charged for a Grok-XAI “Heavygrok” subscription that I never knowingly pu...rchased and that does not appear on any of my accounts. When I noticed the latest transaction today, I immediately called my bank and was informed that these Heavygrok charges have
Today I discovered that $125 was withdrawn from my United Bank Visa debit card by a company called Grok Solutions, witho...ut my permission and without any prior knowledge or relationship with this company. I have never opened an account with Grok Solutions, never used any of their services, and had no
I purchased a SuperGrok subscription through Grok, but since yesterday I have been trying to cancel it and the system ke...eps giving me an error. My subscription continues to appear as active. I receive a warning on the screen indicating that the cancellation is not being processed and that the subscr
I paid for my Grok SuperGrok subscription with my debit card on June 24, 2026, at around 9:00 a.m. Although the payment ...was withdrawn from my account, my image generation limit was used up very quickly on the same day, and I could no longer create new images. My account is registered under a*******@
On June 24, 2026, I noticed that a $28 membership fee was charged to my card under the name Grok without my permission o...r approval. I did not knowingly purchase a Grok subscription anywhere, and I cannot find any record showing that I signed up for one. The transaction appears on my card statement a
On June 24, at around 1:18 a.m., Grok AI withdrew 79.99 CHF from my debit card connected to my Swiss PostFinance Bank ac...count without my knowledge or approval. I did not receive any verification request, approval prompt, or notification regarding this transaction. After noticing the transaction, I
About two months ago, I signed up for the Grok app through the App Store using the 7-day free trial option. I canceled t...he subscription through the App Store before the trial period ended, around the third day, and I have records that serve as proof of the cancellation. Despite this, on June 22, 20
I just noticed that $28 was charged to my QNB Mastercard through my account registered in the Grok mobile app, without m...y knowledge or approval. I had not previously purchased any package or subscription in the app, and I did not have an active recurring membership. As soon as I saw the transaction
While chatting with the AI called Grok through social media and the App Store, I keep encountering responses that includ...e profanity, insults, and disturbing language. The words being used go far beyond acceptable standards of respect and are serious enough to negatively affect the mental well-being
About one month ago, I purchased a SuperGrok Heavy membership. The system showed that the next payment would be charged ...on June 16, but at 3:35 a.m. on June 15, I received a message stating that an automatic payment had already been taken. I had planned to use the membership for one month and cancel
I purchased a 3‑month Super Grok subscription via the official Grok website, covering the period from 16 March to 16 Jun...e. Despite this, my subscription was terminated in May, before the paid period had ended, and I lost access earlier than agreed. My payment is linked to invoice number XGNRQZZ1-000
On May 10, 2026, I noticed that approximately $37 was charged from my bank card by Grok after a trial membership period,... without my permission or knowledge. When I checked the transaction details, I saw that the invoice was dated May 9 and issued under invoice number HJTT7HBG-0002. I did not recei
For a long time I have been using the Grok feature on my Twitter account, a...nd I recently experienced a very disturbing situation. While I was asking a
I am writing to file a complaint regarding an unauthorized charge made through X/Twitter for the automatic renewal of my... Grok subscription. On 02.04, an amount of $30 was deducted from my bank card for a Grok subscription renewal, even though I did not intend to renew this service and was not clearl
On the morning of March 30, 2026, I purchased a Grok subscription through Google Play, and a payment of $41 was charged ...to my credit card. Even though I canceled this subscription on the same day, the amount I paid has not been refunded to me. I do not accept that the $41 charged to my credit card
On March 7, 2026, a subscription to an AI service called Grok was created without my explicit consent, and $41 was charg...ed to my card. Since I did not authorize such a subscription, I canceled it immediately after noticing it; however, the $41 charge remains on my card and has not been refunded. I
I am writing to report an issue with the updated Leo voice in the Grok app ...on Android and in the Grok app on PC through the web browser. Since the upd
Even though payments I believe belong to the Grok AI app were charged to my card through Paycell, there is no active sub...scription showing in my Grok account. On March 25 at 2:55:33 PM, a charge of $41 was made, and it appears that at least one similar payment had been taken previously as well. I re
I purchased a trial version through Grok and canceled both the trial and my Plus subscription the very next day. Despite... canceling all subscriptions, a membership fee of $43 was charged to my card without my knowledge or approval on March 24, 2026, at 4:19 AM. The transaction was made using my Yapı
A $30 charge was made to my card for a SuperGrok subscription without my knowledge or approval. I was using the app unde...r a trial period, but after the trial ended, the subscription fee was automatically charged without any confirmation screen, notification, or clear warning. The payment was taken
I signed up for the Grok platform with a free subscription and later canceled my subscription on my own and removed my c...ard information from the system. Despite this, on March 24, 2026, at 2:56:58 AM, a $30 payment authorization appeared on my Garanti Bonus Platinum credit card (last four digits 201
I have been using the Grok AI for a long time and recently decided to try the in-app voice chat feature. While we were h...aving a normal conversation, it suddenly started making extremely strange and disturbing sounds, repeating words in a bizarre tone that I could not understand. This made me serious
"Update: After the issue I experienced, the refund process was resolved through Google Play and the bank, and the money reached me. In my case, the process went as follows: First, I sent a refund request to the company via email, but I did not get a clear solution. Then I created a refund request through the "Report a problem" section on Google Play. At the same time, I initiated a chargeback with my bank. After these steps, the purchase was cancelled and the refund was credited to my account. For others experiencing similar problems, I recommend not only contacting the company but also starting the process through Google Play and the bank. Making the process visible on the Şikayetvar platform was also helpful. Thank you."
On January 18, 2026, I purchased a SuperGrok subscription for the Grok mobile app from xAI for $38 USD. I chose this sub...scription for business purposes, specifically to use the image generation (Imagine) feature. However, after the purchase, this feature did not function properly for days. Most of t
