I am writing to file a complaint regarding an unauthorized charge made through X/Twitter for the automatic renewal of my Grok subscription. On 02.04, an amount of $30 was deducted from my bank card for a Grok subscription renewal, even though I did not intend to renew this service and was not clearl...
On the morning of March 30, 2026, I purchased a Grok subscription through Google Play, and a payment of $41 was charged to my credit card. Even though I canceled this subscription on the same day, the amount I paid has not been refunded to me. I do not accept that the $41 charged to my credit card ...
On March 7, 2026, a subscription to an AI service called Grok was created without my explicit consent, and $41 was charged to my card. Since I did not authorize such a subscription, I canceled it immediately after noticing it; however, the $41 charge remains on my card and has not been refunded. I ...
I am writing to report an issue with the updated Leo voice in the Grok app on Android and in the Grok app on PC through the web browser. Since the upd...
Even though payments I believe belong to the Grok AI app were charged to my card through Paycell, there is no active subscription showing in my Grok account. On March 25 at 2:55:33 PM, a charge of $41 was made, and it appears that at least one similar payment had been taken previously as well. I re...
I purchased a trial version through Grok and canceled both the trial and my Plus subscription the very next day. Despite canceling all subscriptions, a membership fee of $43 was charged to my card without my knowledge or approval on March 24, 2026, at 4:19 AM. The transaction was made using my Yapı ...
A $30 charge was made to my card for a SuperGrok subscription without my knowledge or approval. I was using the app under a trial period, but after the trial ended, the subscription fee was automatically charged without any confirmation screen, notification, or clear warning. The payment was taken ...
I signed up for the Grok platform with a free subscription and later canceled my subscription on my own and removed my card information from the system. Despite this, on March 24, 2026, at 2:56:58 AM, a $30 payment authorization appeared on my Garanti Bonus Platinum credit card (last four digits 201...
Even though I did not want it, my Grok subscription was automatically renewed and the fee was charged to my card. I noticed that on February 15, a charge of $41 was made to my card without my approval or any renewal request on my part. I can see that the invoice for this transaction is dated Februar...
I have been using the Grok AI for a long time and recently decided to try the in-app voice chat feature. While we were having a normal conversation, it suddenly started making extremely strange and disturbing sounds, repeating words in a bizarre tone that I could not understand. This made me serious...
"Update: After the issue I experienced, the refund process was resolved through Google Play and the bank, and the money reached me. In my case, the process went as follows: First, I sent a refund request to the company via email, but I did not get a clear solution. Then I created a refund request through the "Report a problem" section on Google Play. At the same time, I initiated a chargeback with my bank. After these steps, the purchase was cancelled and the refund was credited to my account. For others experiencing similar problems, I recommend not only contacting the company but also starting the process through Google Play and the bank. Making the process visible on the Şikayetvar platform was also helpful. Thank you."
On January 18, 2026, I purchased a SuperGrok subscription for the Grok mobile app from xAI for $38 USD. I chose this subscription for business purposes, specifically to use the image generation (Imagine) feature. However, after the purchase, this feature did not function properly for days. Most of t...
Even though I did not start any subscription for the Grok app, $38 USD was charged to my account through the App Store on January 15 at 11:03 PM. I do not actively use the app, and I did not intentionally or accidentally start a subscription. In my App Store purchase history, this transaction appea...
On January 6, 2026, at approximately 10:15 PM, I experienced an unacceptable situation while using the Grok AI through the mobile app. During the conversation, I jokingly used a rude expression, and Grok responded with an extremely offensive and degrading insult directed at my mother. Under no circ...
I experienced customer hardship due to poor-quality service. I uploaded an image and asked Grok to make the people perform a traditional upright folk dance, but it generated completely unrelated images and videos instead. It wastes our limited time and creates psychological frustration. Additionall...
I received a warning on my computer, as shown in the screenshot below, indicating that Grok is collecting data. I also have a Plus subscription, which makes this situation even more concerning. This is a serious issue. What are we supposed to do now? It may have already taken what it wanted and cop...