For the past two days, I have been unable to perform any transactions on my MEXC Exchange account (UID: 85647***) due to a “risk control” warning. I cannot withdraw funds or open new positions, and I was also unable to manage my open position, which resulted in a loss of 1,000 USDT. Additionally, I cannot access the remaining 990 USDT balance currently in my account. This issue began immediately after receiving the risk control warning, and it is the first time I have experienced such a problem. The same restriction applies on both the mobile app and the website. Despite contacting MEXC customer service multiple times, I have not received any response. I have completed all the required verification steps, including photo, invoice, and identity verification, yet the issue remains unresolved. I request compensation for my financial loss and the return of the balance in my account, and I kindly ask that my issue be resolved urgently.
For the past two days, I haven’t been able to make any transactions on my MEXC account (UID: 856*86) due to a “risk control” warning. I can’t withdraw funds or open any positions. I also wasn’t able to intervene in my open position, which caused me to lose 1000 USDT. At the moment, I also cannot acc...
On October 26 at 11:28 a.m., I tried to withdraw USDT (BEP20) from my MEXC exchange account, but my account has been under risk control for nearly six months, preventing me from making withdrawals or trades. My account UID is 84428***. During this entire period, I have contacted customer service mul...
On 06/12/2025, the MEXC crypto exchange froze my funds, stating that it was due to risk control being triggered. I am confident that I did not violate any rules. In fact, there had been no trading activity on my account for several days prior, only some old orders that were placed two months ago. I ...
Under the excuse of "risk control," my MEXC Exchange account with the UID number 76743754 has been closed. I don't know what risk they are talking about since I can't buy or sell anything and can't get my money out to trade somewhere else. Even after three days, I still can't get into my account. I ...
I have been trading cryptocurrencies on the MEXC exchange for about a year. However, as of yesterday, my account was suddenly blocked for one full year. When I reached out to customer support, they only told me that the risk control mechanism had been triggered, but they gave me no clear explanation...