On October 9, 2025, I won $50 worth of Amazon stock in a free giveaway organized by MEXC. While the smaller prizes from the same event were credited to my account quickly, the main reward — the $50 Amazon stock — has still not been added to my account even after 14 days.
When I contacted MEXC customer service, they said the reward was blocked by the “risk control mechanism.” This explanation doesn’t make sense, especially since I received all the other rewards from the same campaign without any issues. In the past, I’ve also faced similar problems where MEXC failed to deliver prizes I legitimately won, often citing vague or inconsistent reasons.
This giveaway was advertised as completely free, and I have visual proof confirming my win. My user ID is 1256***7. I expect MEXC to resolve this issue promptly and credit the $50 Amazon stock I rightfully won to my account without further delay.
On July 28, 2025, I earned a profit through futures trading on the MEXC exchange. However, when I tried to access or withdraw those funds, I was suddenly hit with an account restriction. MEXC claims this is part of a “control mechanism,” yet they didn’t provide any specifics about what triggered it....
On 06/12/2025, the MEXC crypto exchange froze my funds, stating that it was due to risk control being triggered. I am confident that I did not violate any rules. In fact, there had been no trading activity on my account for several days prior, only some old orders that were placed two months ago. I ...
I registered with MEXC on November 3, 2025, and completed the identity verification process. A $20 signup reward appeared as issued to my account; I received notifications both by Hotmail and within the app. However, the reward has not been credited to my balance and cannot be used. Thinking that m...
I have been trading cryptocurrencies on the MEXC exchange for about a year. However, as of yesterday, my account was suddenly blocked for one full year. When I reached out to customer support, they only told me that the risk control mechanism had been triggered, but they gave me no clear explanation...
I created my account on MEXC just a week ago, and I was already seeing a 50% profit—until my account was suddenly locked for “risk control” reasons. They requested identity verification including a proof of address, a selfie, and a handwritten note with specific text. I submitted everything immediat...
