On September 21, 2025, I purchased a pair of Newmom Comfort high-waisted jeans (Ref: 17079405), size 38, from the Forum Trabzon Mango store. Even though I washed the product only once, the fabric stretched out excessively and became unreasonably loose — it now fits completely baggy on me. In addition, one of the pant legs developed a sharp, scratch-like visible line.
Because of this, I took the product back to the Forum Trabzon store for inspection. The staff member told me that mom jeans can stretch up to two sizes, but that customers are not aware of this. I responded by asking why such an important detail is not disclosed at the time of sale. They said they could still send the product for inspection, that the excessive stretching might not be approved, but the line on the pant leg might allow for a return.
On November 28, 2025, the store called to inform me that my exchange request had been rejected. I find it unacceptable — both from a consumer standpoint and for brand trust — that a product washed only once and already so deformed is not approved for exchange. I do not want to be forced to throw away an item I paid $43 for after such a short period.
I do not want to purchase the same product again. I request an exchange with a different item, or preferably, a full refund.
During Mango’s July sale period, I purchased a “Cotton Skinny Jeans” (Order No: EOE4QE) for my daughter through Mango’s official website. When the weather got colder, we dressed her in the jeans for the first time and washed them on October 14, following the care instructions on the label — at 30°C,...
On July 17, 2025, I purchased a pair of pants (8700288 TM, size 38) from your Mango store at Izmir Forum Bornova, under receipt number 711130698. When I tried the product at home, I noticed that one of the pant legs was crooked, and since I believed this to be a manufacturing defect, I returned the ...
In April, I purchased a Pleated Wide-Leg Pants (Order No: EJ5L7W) from Mango’s mobile app, ordering it from Istanbul. I only started wearing it in September. I’ve worn the pants twice, and after washing it once, exactly according to the care instructions on the label, the fabric has stretched, pille...
About a month ago, I purchased a pair of Catherine-cut raw-hem jeans from the Mango store in Sivas. Even though I have only washed them once, following the care instructions on the label exactly, the fraying at the hems has become much worse. The jeans already had loose threads at the hems from the ...
On 21.11.2025, I purchased a low-waist, wide-leg jean with reference number 17097125 from the Mango Bağdat Caddesi store for $42.27. I wore the product for the first time yesterday and, when I was caught in the rain, the dye from the jeans ran and transferred onto my shoes. Because of the dye that r...
Comments