Nissa Car Rental Fails to Explain Insurance Coverage Clearly
On October 8, 2025, at approximately 2:00 PM, I called Nissa Car Rental customer service (the number starting with 444). I spoke with a customer service representative who introduced himself as D**. I told him that I wanted to get clear information about insurance coverage and optional protection packages during vehicle rental. Specifically, I asked whether the standard insurance would cover damages in an accident where the other party is fully at fault, even if no additional protection package is purchased.
However, the representative’s responses were both insufficient and unprofessional in tone. Instead of clearly explaining my rights and insurance coverage, he responded by saying, “If you lend your car to a friend and the car is involved in an accident, even if there is insurance, would you just say ‘insurance will pay, no problem’? We would charge you for the damage, or you need to purchase these additional packages.” He avoided providing any legal or contractual clarification regarding my rights. He then ended the conversation by saying, “I’m transferring you to a colleague,” and disconnected the call.
This approach seriously disappointed me both in terms of customer information and customer satisfaction. I believe that employing representatives with this attitude can negatively affect the company’s corporate reputation and customer relations. I request that company management take this matter seriously, ensure that staff are properly trained to provide accurate and respectful information, and provide me with an explanation and an apology regarding this incident.
