On October 6, I ordered a Merino wool cardigan from Mango’s online store under order number ES0FA4. However, the product was never delivered. When I called customer service on October 15, they told me there was a warehouse issue and that my order was queued for shipment. Then, on October 16, I received an email stating that the product was out of stock and my order was canceled.
I had purchased the cardigan with a 15% discount, paying $79 via credit card. Now, the same product is no longer discounted, and I can’t buy it again at the same price. What’s worse, the item still appears available both online and in physical stores. When I contacted customer service again, they said it might be a system error and offered no real solution. My request for a discount code was also rejected.
This isn’t the first time I’ve experienced delays and cancellations with Mango. In previous cases, I only received an apology and a refund, which doesn’t make up for the inconvenience. I’m requesting that Mango issue a discount code or provide similar compensation so I can repurchase the cardigan at the same discounted price.
On November 23, I purchased a jacket from Mango’s online store. After paying for the order, it was left on hold for days without any updates, and then on November 30 it was unilaterally canceled on the grounds that the item was out of stock. My order number is EUAX1S. Canceling an item that appeare...
On October 6, 2025, I placed an order for a pair of pants from Mango’s online store (Order No: erzsw8). When I called customer service about a week ago to check the status of my order, I was told that it would be shipped within 15 business days. However, when I checked my email on October 16, 2025, ...
Two weeks ago, I bought a beautiful coat from Mango eager to wear it for a forthcoming occasion. When I checked my order status, though, I was surprised to find it had been canceled and reimbursed without any justification. Several times using their chat system, I contacted customer service; but, it...
On November 24, 2025, I placed an order on Mango’s online shopping site. The products in my order continued to appear as available for purchase on the website even after I had bought them. However, on the exact day the discount campaign ended, I was informed that two of the products in my order were...
On November 30, 2024, I purchased an item from Mango’s online store. Even though the delivery date had passed, the order was not shipped. I received an apology email from Mango, stating the delay and promising that the product would be dispatched soon. However, despite messaging customer service, I ...
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