On September 26, 2025, I purchased a checked parka with a contrast collar from Mango’s online store with the order number erılc5. The product page stated that it would be shipped within 2–4 business days. However, even though the payment of $165 was successfully charged to my credit card, the product has still not been shipped.
The delivery address was listed as Ataşehir, Istanbul. I have contacted Mango customer service multiple times through the live chat feature. Each time, I was told that there is a technical issue, that the delivery date is unknown, and that the system cannot confirm when the product will be shipped. When I asked to cancel the order, I received an email stating that the order could not be canceled.
I request that my product be shipped to me immediately as promised. If the issue is not resolved promptly, I will file a complaint with the Consumer Arbitration Board for failing to fulfill the order and provide proper communication.
I placed an online order from Mango’s website (Order No: ES0QXX) and paid ₺9,604.00 by credit card. At the time of purchase, the estimated delivery time was 6 days, but 4 days have already passed, and my order still hasn’t been delivered. On October 15, 2025, I contacted Mango customer service. Dur...
On September 29, I placed an order from Mango’s online store with the order number ERM4KC, totaling $267. However, despite the time that has passed, my order has still not been shipped. The delivery address for my order is in Istanbul. When I contacted Mango customer service, I was told, “We’re try...
On September 27 and 29, 2025, I placed two separate orders on Mango’s official website, with order numbers erltxb and erıts3. It has now been around 20 days, yet neither order has been shipped, and I’m unable to cancel them through the system. I contacted Mango customer service twice regarding this...
On September 27, 2025, I placed an order on Mango’s online store for two shirts and one sweater, to be delivered to Zonguldak Ereğli. My order number is erj940, and I paid a total of $214. However, even after 10 days, my order still hasn’t been delivered. During this time, I called Mango customer s...
On October 6, 2025, I placed an order for a pair of pants from Mango’s online store (Order No: erzsw8). When I called customer service about a week ago to check the status of my order, I was told that it would be shipped within 15 business days. However, when I checked my email on October 16, 2025, ...
Comments