I placed an order for several items from Mango’s online store. During the checkout process, I wanted to cancel only one item, but the system ended up canceling my entire order. After this cancellation, I had to try purchasing some of the items again, but this time they were out of stock, so I couldn’t buy them. It is extremely disappointing that such a large and well-known brand has such a problematic online ordering and return system.
I tried contacting customer service regarding this issue with my order number EUUN0R, which occurred on December 1, 2025 around 09:20. However, it was very difficult to reach a representative, and I struggled to get any help throughout the process. Because Mango’s online return and order management system is not functioning properly, I lost both time and the opportunity to buy the items I originally wanted due to stock issues.
I request that Mango supply the items that were canceled. If they are no longer in stock, I expect a reasonable solution to compensate for the inconvenience. I also ask that Mango fix its online order and return systems so that these types of errors do not happen again.
On November 26, 2025, I purchased a jacket through Mango’s online store under order number EUQ130. After waiting days for my order to arrive, I learned on November 29, 2025, that my order had been canceled due to the item being “out of stock.” Canceling a product days after purchase — especially wh...
On November 24, 2025, I placed an order on Mango’s online shopping site. The products in my order continued to appear as available for purchase on the website even after I had bought them. However, on the exact day the discount campaign ended, I was informed that two of the products in my order were...
On November 23, I purchased a jacket from Mango’s online store. After paying for the order, it was left on hold for days without any updates, and then on November 30 it was unilaterally canceled on the grounds that the item was out of stock. My order number is EUAX1S. Canceling an item that appeare...
On November 29, 2025, I placed an order on Mango’s online store. While my order was still being prepared, one of the items was canceled unilaterally by the company due to a stock error and was never shipped to me. When I called customer service, I was told that once my order is delivered, the amount...
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