On October 9, I ordered a pair of shoes (code: 17024118) from Mango’s online store, choosing delivery to the Cevahir Mall store. Although the system shows that the order has been delivered to the store, the store staff cannot locate the item and claim they never received it. I called customer service, but they also insisted that the item appears as delivered to me, which is delaying the resolution.
I personally visited the store and spoke with customer service multiple times, but no one provided a clear solution. Store employees mentioned that there have been ongoing issues with online deliveries recently, which might explain the situation. It’s now been a week, and my product is still missing, while I’m being bounced back and forth between the store and customer support.
Even though they mentioned that a refund might be issued eventually, I don’t want to wait any longer. My order number is ERY5FT, and I demand that my item be located and delivered immediately, or that my payment be refunded right away.
I bought some sports sneakers on sale from Mango on November 21, 2023. It's been nearly a month, but my shoes still haven't shown up. When I called customer support, they told me that the product was sent from the warehouse, but because of problems with the delivery service, my package got lost. The...
My Mango store delivery order with code EJ9VQV has gone missing at the store. Although the courier delivered the item to the store, they claim to have checked all their storage areas but still cannot locate my product. I even visited the store in person, hoping to resolve the issue directly, but the...
I ordered a pair of shoes from Mango, but upon receiving them, I found they were defective. I immediately returned the item the next day, but it has been 20 days, and I still haven’t received a refund. Despite contacting Mango via email, I haven’t gotten any response. This lack of customer service i...
On September 29, I placed an order from Mango’s online store with the order number ERM4KC, totaling $267. However, despite the time that has passed, my order has still not been shipped. The delivery address for my order is in Istanbul. When I contacted Mango customer service, I was told, “We’re try...
On October 6, 2025, I placed an order for a pair of pants from Mango’s online store (Order No: erzsw8). When I called customer service about a week ago to check the status of my order, I was told that it would be shipped within 15 business days. However, when I checked my email on October 16, 2025, ...
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