I placed an online order from Mango’s website (Order No: ES0QXX) and paid ₺9,604.00 by credit card. At the time of purchase, the estimated delivery time was 6 days, but 4 days have already passed, and my order still hasn’t been delivered.
On October 15, 2025, I contacted Mango customer service. During the call, I was told that since September 25, 2025, their warehouse in Turkey has been undergoing transportation and relocation, which is why orders are not currently being shipped. However, this important information is not mentioned anywhere on Mango’s website — I only found out after calling customer support. Moreover, no exact delivery date was provided; I was only told that the order would be shipped “as soon as possible” and that I could cancel it if I wished — which I chose not to do.
I request that my order be shipped as soon as possible and that Mango provide clearer, more transparent communication about delays that affect its customers.
On September 29, 2025, I placed an order on Mango’s online store with the order code ermnmq. My total purchase amount was $94, and I paid by credit card. The delivery address for my order was Çayeli, Rize. However, despite the time that has passed, my order status still shows “being prepared.” The ...
On September 29, I placed an order from Mango’s online store with the order number ERM4KC, totaling $267. However, despite the time that has passed, my order has still not been shipped. The delivery address for my order is in Istanbul. When I contacted Mango customer service, I was told, “We’re try...
On September 27 and 29, 2025, I placed two separate orders on Mango’s official website, with order numbers erltxb and erıts3. It has now been around 20 days, yet neither order has been shipped, and I’m unable to cancel them through the system. I contacted Mango customer service twice regarding this...
On October 6, 2025, I placed an order from Mango’s online store (Order No: ES211I). The estimated delivery window was October 8–14, but today is October 14, and my order still hasn’t arrived. Moreover, I haven’t received any updates or notifications about the delay or the current delivery status. W...
On September 27, 2025, I placed an order on Mango’s online store for two shirts and one sweater, to be delivered to Zonguldak Ereğli. My order number is erj940, and I paid a total of $214. However, even after 10 days, my order still hasn’t been delivered. During this time, I called Mango customer s...
Comments