Ketogoapp charged my card without consent, how can I get a full refund?

For the last 6 months I have been using the ketogo.app website with a 3‑month standard membership, for which I initially paid ₺4,470 by credit card. I joined this program with the aim of losing weight, but instead of losing weight I gained approximately 20 kilograms, which has caused me serious disa...

I used the Ketogo app on the Android platform for a one-time payment only. Even though I did not start any subscription in the app and have no subscription record, I noticed that multiple transactions were made from my Yapı Kredi Bank credit card on March 23 without my knowledge or approval. On Mar...

On March 19, I made a purchase through the Ketogo app. Even though two separate payments—$42 and $40—were charged to my debit card, the plan I purchased was not activated on my account, and I am unable to log into the app. Despite this, the charges have been successfully deducted from my account. T...

Even though I did not approve any paid membership in the Keto GO App, I noticed that money was withdrawn from my credit card without my permission. On my statement, a charge of $45.42 appears on March 14 with the description “keto GO. App riga fr.” This is actually the second charge of the same amou...

Even though I only used the Ketogo app for a one-time payment and do not have any subscription, I realized that unauthorized charges were made to my account without my permission. On February 6, for what I initially noticed as a transaction of around $18 on my Garanti Bank Shop&Fly credit card, Keto...

I came across a Turkish-language advertisement for the Ketogo app on Instagram. Since the ad was entirely in Turkish, I assumed I would be able to use the app comfortably, so I purchased it through Instagram. However, after downloading the app, I realized that the entire content is in English, there...

I clicked on an advertisement for an app called Keto-GO. The ad initially showed a low fee of around $1; however, after confirming the transaction, much higher amounts were charged to my card. On January 13, within just a few minutes, multiple charges were made to my Garanti Bonus credit card withou...

On February 18, 2026, at 5:28 PM, I clicked on a Ketogo App advertisement I saw on Instagram and used the link in the profile to purchase a keto diet plan. A charge of $43 was made to my Garanti Bank credit card; however, after completing the payment, the app did not redirect me to any page. I did n...

Through the Keto GO app, I accidentally approved a payment link I was directed to for a diet plan. After that approval, automatic charges were made to my card every month for the past 6 months without my knowledge. Even though I never used the app, I noticed in my account activity that approximately...

Even though I have not received any service from an app called Ketogoapp, I recently noticed that automatic payments have been charged to my card over the past few months. Money has been regularly withdrawn from my Akbank card without my knowledge or approval. However, I have not used any service th...

On February 13, 2026, a charge of €69 was made to my debit/credit card with the description “Keto-GO app 69 euro” without my knowledge or approval. Even though I do not have any membership with the Keto-GO app, this charge was processed as a “subscription renewal.” Immediately after the transaction...

On February 3, 2026, I purchased a 1-week diet package through Ketogoapp for approximately $12 using my credit card. However, when I started using the app, I realized that many features within the program require additional payments, and these charges are even listed in euros. Instead of providing a...

Even though I do not actively use the Ketogoapp and did not give any approval, I noticed that money was withdrawn from my account without my permission. On January 26, 2026, a charge of €26.00 was made to my Enpara credit card by a company listed as “keto-GO. App Nutrition Riga lv,” and it appeared ...

I wanted to download and use the Ketogo app after seeing advertisements on social media. However, on January 25, 2026, while I was still in the registration/login stage—and before completing any membership approval—a charge of $19 was made to my VakıfBank credit card (ending in 9461) without my know...

About 10 days ago, I purchased a membership through the Ketogo website. At the time of purchase, $9 was charged to my card, which I assumed was the normal membership fee. However, when I checked my card activity 10 days later, I saw that two additional charges of $37 each had been made by the same c...