On March 19, I made a purchase through the Ketogo app. Even though two separate payments—$42 and $40—were charged to my debit card, the plan I purchased was not activated on my account, and I am unable to log into the app. Despite this, the charges have been successfully deducted from my account.
The email address associated with my account is h************@hotmail.com. Since I could not find any in-app or official customer support channel, I was unable to contact the company directly. I only tried reaching out via Instagram, but I have not received any response there either.
I request that both charges of $42 and $40 be canceled and refunded to me, and that access to the account for which the payment was made be restored. I ask that my issue be reviewed and resolved as soon as possible.
Even though I did not approve any paid membership in the Keto GO App, I noticed that money was withdrawn from my credit card without my permission. On my statement, a charge of $45.42 appears on March 14 with the description “keto GO. App riga fr.” This is actually the second charge of the same amou...
After downloading the Ketogo app on my iOS device, I was not able to use the app effectively—in fact, I could barely access the platform at all. Despite this, charges were made to my account. Even though I believed I had canceled after the free trial, the subscription was not actually canceled and t...
Even though I only used the Ketogo app for a one-time payment and do not have any subscription, I realized that unauthorized charges were made to my account without my permission. On February 6, for what I initially noticed as a transaction of around $18 on my Garanti Bank Shop&Fly credit card, Keto...
I used the Ketogo app on the Android platform for a one-time payment only. Even though I did not start any subscription in the app and have no subscription record, I noticed that multiple transactions were made from my Yapı Kredi Bank credit card on March 23 without my knowledge or approval. On Mar...
I signed up for the Keto Cycle diet plan, which was supposed to cost ₺25 per month. However, when I checked my payment, I saw that ₺169 had been deducted from my account instead. This is completely unacceptable! I immediately requested a refund, but there has been no response. Additionally, the rec...
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