I Want a Refund for an Unauthorized Keto-GO Membership Charge
On 04/13/2026, I clicked on a Keto-GO App advertisement that I saw on Instagram. Through the page I was redirected to, a 3-month subscription was processed using my İş Bankası card that was already saved on my phone, without my full knowledge or clear approval. According to my bank records, approximately $31 was charged from my card at 5:59 PM on 04/13/2026.
The advertisement and the redirected page were highly misleading in terms of content and presentation. The pricing details and subscription conditions were not clearly explained before the process continued. After the transaction was completed, I could not find any proper communication channel either within the application or on the website. There is no valid phone number or functioning email address available, making it impossible to contact the company directly.
As soon as I noticed the issue, I contacted İş Bankası customer service. However, I was told that because the transaction had already been completed, there was nothing the bank could do. Neither the bank nor Keto-GO App provided any meaningful solution, and there is currently no reachable representative or support contact available.
I request that this 3-month Keto-GO App subscription, which was activated without my clear knowledge and consent, be canceled immediately and that the approximately $31 charged to my card be fully refunded to me. I also demand that misleading advertising practices and non-transparent subscription systems like this be stopped to prevent other consumers from experiencing similar issues.
Hello Özge, Thank you for sharing your concerns. We understand how concerning it can be to see a subscription charge when you did not feel the purchase terms were clear. We’d like to clarify that a subscription payment can only be processed after a plan is selected and the purchase is confirmed using the provided payment method. Pricing and subscription conditions are displayed during the registration process before confirmation. We’re sorry that the presentation did not feel clear in your experience. Regarding support, we do provide direct customer assistance, and we’d like to make sure your cancellation and refund concerns are properly reviewed. Our Customer Experience team has now contacted you directly. Please check your email (including your spam folder) for our message. The team will review your account and the transaction details with you directly. - KetoGo Team