Keto GO Charged Me €100 Without Clear Subscription Information
I signed up for an English-language diet program offered by Keto GO. Since the service was provided in English, I could not fully understand what I was agreeing to. I thought I was signing up for a short-term trial, but within approximately 30 minutes, €100 was charged to my card, and I only realized afterward why this fee had been taken.
I did not see any contract, clear subscription fee information, transparent notice stating that €100 would be charged within 30 minutes, or any clear confirmation screen before the payment was processed. After the charge was made, I contacted the company through their messaging system, explained my situation, and requested a refund. They only refunded part of the amount, and the remaining €77 has still not been returned.
Because I do not speak English, I believe I was misled and that the pricing process was not transparent. I request that the remaining €77 from the original €100 charge be refunded to my account as soon as possible.
