Keto GO Charged Me €100 Without Clear Subscription Information
I signed up for an English-language diet program offered by Keto GO. Since the service was provided in English, I could not fully understand what I was agreeing to. I thought I was signing up for a short-term trial, but within approximately 30 minutes, €100 was charged to my card, and I only realized afterward why this fee had been taken.
I did not see any contract, clear subscription fee information, transparent notice stating that €100 would be charged within 30 minutes, or any clear confirmation screen before the payment was processed. After the charge was made, I contacted the company through their messaging system, explained my situation, and requested a refund. They only refunded part of the amount, and the remaining €77 has still not been returned.
Because I do not speak English, I believe I was misled and that the pricing process was not transparent. I request that the remaining €77 from the original €100 charge be refunded to my account as soon as possible.
Hello Ayse, Thank you for sharing your experience. We’re sorry that the language barrier made the subscription and pricing information difficult to understand. We also apologize that a translation into your preferred language was not available during the process. 🙏🏼 We’d like to clarify that pricing and subscription details are presented during registration before a purchase is confirmed, and payments can only be processed after the relevant selection and payment details are provided. We understand, however, that this information may not have been sufficiently clear to you due to the language difference. We can see that you have already been in contact with our customer support team and that your case has been resolved. A full refund has been issued, including the remaining amount you mentioned. We’re glad that we were able to resolve this situation for you and appreciate your patience throughout the process. 💚 - KetoGo Team